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Bernie & Phyl's Customer Reviews
Our driving philosphy is that the furniture buying experience should combine best of class sales, service, quality, and price. It should start with the buying experience itself, with no pressure, and exceptional service from our sales team, follow through on delivery and set up of your new furniture, and continue well beyond the purchase for the life of your furniture. If you don't believe us, see what some of our customers have had to say over the years about the Bernie & Phyl's experience... Click below to see customer letters/reviews having to do with: Customer Service Reviews November 16th, 2006 Great customer service! I just wanted to send a letter on a great experience I had in one of Bernie & Phyl’s stores. I am an Interior Designer and I was in the Westboro store looking for some tables. I was helped immediately by a salespersnon named Al. he was extremely helpful. When I came to pick them up they both came in damaged. I was a little concerned because I was working off of a time frame with a client. There was only 1 table in the warehouse which means it would have been weeks before I could get these tables. June who was contacted was very accommodating by letting me purchase the floor model. I have never had a furniture store do that. I was also in a bind trying to find plants for this office space. I was inquiring to June about not being able to find good ones, and there were some great looking trees in your store. June was so helpful with adjusting the price to fit the budget I was working with. I bought 6 form her and a pair of lamps. June actually had to get 1 of the lamps form another location because there was only 1 in this store. The end result is that because of June and the staff, I met my deadline, found everything I needed within 1 location, and had great customer service!!! I’m now a new customer to Bernie & Phyl’s and I commend them and their staff at the Westboro location. With Best Regards, <back to top> April 4th, 2006 Great customer service! I received great customer service while visiting the Westboro, MA Bernie and Phyls store. The sales associate was very helpful and the delivery went smoothly. I highly recommend Bernie and Phyls to everyone! Harlee A. <back to top> March 30th, 2006 All my furniture purchases will be with Bernie & Phyl’s! A customer support rep contacted me and helped above and beyond what I excepted. I can assure you all my furniture purchases will be with Bernie and Phil’s!!!!! I can say I’m very pleased and happy with the service I have received. Janis R. <back to top> March 4th, 2006 I am spreading the word to anyone I know to shop at Bernie and Phyls furniture I recently bought a curio cabinet at Bernie and Phyl’s Nashua store. I went in the store on a Sunday afternoon. A woman came over and took me over to look at the selection. After I looked for a few minutes I was going to check out other stores. She told me her name (which I’ve forgotten) and I left. I went around to other stores in the area and returned. The first woman was tied up with another customer so she told another woman to take over. The second woman was Alison. Both women were extremely helpful without being pushy. I appreciated the treatment I received. But it continued. The woman at the sales desk was also polite and friendly. The delivery men also were helpful . The man in charge bent over a little extra when I told him I was a single senior woman alone. He set the cabinet right in the corner and pulled the pins that hold the shelves for me. Not too long ago I had dealings with another local furniture store. My dealings there were ok, but after the treatment I received and Bernie and Phyl’s, I am spreading the word to anyone I know to shop there. Virginia F. <back to top> February 26th, 2006 Bernie & Phyl’s deserves and A+ for this transaction I’ve always believed that quality customer service can make or break a business. I wanted to drop you a quick not to share with you my experience with Bernie & Phyl’s in the last 36 hours. I spent a few hours on Friday browsing websites, including yours, for a new bed. I’d never made a large purchase online previously and was skeptical at how this might go at first, but decided to attempt to buy a bed from Bernie & Phyl’s via their website. The entire staff should be commended for making this a great experience. Within an hour of selecting my bed a customer service rep called me to confirm my order. A short time later, Clyde in the shipping department called me to arrange delivery for today… a Saturday… I couldn’t believe it! Clyde advised that my bed would be delivered on the following morning between 10AM and 2PM. My bed arrived well within that window and in no time, the delivery team had my bed assembled where I wanted it, were able to accept a credit card payment, and removed all the trash before heading on to their next stop. Bernie & Phyl’s deserves an A+ for this transaction. All that I mentioned and only $25 to have the bed delivered and assembled! Rich H. <back to top> February 21st, 2006 I want to commend a Bernie & Phyl’s employee I wanted to commend a Bernie & Phyl’s employee from the Saugus store, Bobby Capp. He was very patient and knowlegeable, as I was nervous about buying a new livingroom set He answered every question, encouraged me to take my time and relax, and never made made me feel pressured or stalked as I felt in other furniture store. I bought my first ever sofa and loveseat from Bernie & Phyl’s Lechmere store over 10 yrs ago, and loved their service I received and the quality of the product I was very pleased to do business them again. Suzanne S <back to top> February 21st, 2006 I complement Bernie & Phyl’s whole team. I complement Bernie & Phyl’s whole team. I received excellent service from everyone, from the sales person to the delivery team. I especially would like to point out that the sales consultant was very patient and helpful during my mattress selection. The comfort exchange was very smooth as well overall. David G <back to top> January 21st, 2006 I was absolutely delighted with Bernie & Phyl’s! I was absolutely delighted with Bernie & Phyl’s! My salesman was exceptionally kind and courteous. He allowed me to sit in the sofa in the store for an hour with my knitting and even offered me a blanket & tea. He was fantastic. My sofa was delivered yesterday and the delivery men were wonderful. I have never seen anyone that young be so kind, pleasant and professional. They had to put the sofa through the window which I was nervous about, but they got it in with no problems. They put my window back in and put my curtain back up. They also removed my old sofa. I will never be buying furniture from anyone else but Bernie & Phyl’s again and have been telling all my friends and neighbors how great they are. All the Bernie & Phyl’s customers deserve a week at the Bahamas! Rita R <back to top> December 20th, 2005 Sales help isn’t pushy My wife and I shopped all of the local furniture stores and will be coming back today to place our order at Bernie & Phyl’s based on the professional attitude and overall helpfulness of one individual. She was helpful, informative and never pushy. John C. <back to top> November 18th, 2005 Saleswoman extremely knowledgeable I would like to pass along how wonderful my experience at the SA store was. The saleswoman Lourdes was wonderful and extremely knowledgeable on the products and knew exactly what I was looking for. I was in a hurry and she got me right in and out and was very accommodating. Diane M <back to top> July 15th, 2005 We love our couch and loveseat My husband and I just purchased a couch and loveseat from Bernie & Phyl’s. Our sales woman was Lourdes Peck. Lourdes was very friendly and knowledgeable. She reassured us that the couch would fit in our living room and that we would love it. We had it delivered June 8th. My husband and I love it. Chris and Carmen F <back to top> June 30th, 2005 Will go to Bernie & Phyl’s Furniture again. I recently purchased my bedroom furniture Bernie & Phyl’s Saugus, MA location. I bought the Quaker Ridge furniture (love the pencil post bed!!!), and I’m thrilled! I have to admit that I wasn’t really expecting to find solid wood furniture at their store. (, just thought that was only possible at the more high-end type stores), and was very excited when I realized it was maple. So far, we are very pleased with the quality craftsmanship of the pieces we decided to own. Of course it’s only been a week, but I don’t anticipate/hope that doesn’t change. The reason I am writing today at all, is to comment on the couple of “people” experiences I had during the process of buying my furniture. I was meandering around looking at the bedroom displays, when along came Lourde Peck to ask if I needed any help. Boy, did I get help, and then some! She was fantastic! I felt as though she was not pushy at all, was willing to help in any way possible and was very knowledgeable (& when she wasn’t 100% sure, sought out the information necessary). I had a very good idea about what I wanted when I arrived, but it sure was nice to have someone available that was able to help me out when I needed it. As to the delivery process, Mark called about 30-45 minutes ahead of time to say he was on his way. He showed up when he said he would (with another delivery person whose name I did get at all, again,-apologies), and they were also great! When he called, I told him that we lived on a very narrow dead end dirt road and that we could use my husband’s pick up buck to load the furniture at the main road & then drive down to our house if necessary. Didn’t even know they were here until Mark’s delivery partner came walking down the driveway with a small piece of the delivery. Mark had managed to maneuver the truck down at least to the end of our driveway! They were very polite, efficient & most importantly, careful. I’ll be sure to make Bernie & Phyl’s one of my first looks when I decide I need something new. By the way, I had spotted my bedroom furniture on their website about 4-6 months ago and had forgotten about it when I showed up at the store. I didn’t realize it was that furniture until I ordered it the same day and then came home to look at it online. Corrine M. <back to top> June 29th, 2005 Sales associate went above and beyond the call of duty My husband and I purchased a glider for my daughter on June 10th at Bernie & Phyl’s Saugus store. It was a surprise for her baby shower. Our sales associate was most helpful. Once we purchased the chair I realized I didn’t have my camera with me. I wanted a picture of the chair to wrap so I could give it to my daughter at her baby shower. When we were doing the paperwork our saleswoman went into the office and came out with a camera and off she went. She went and took a picture of the glider for me and a wonderful gentleman in the office printed the picture! This was above and beyond the call of duty! I never asked her to do that. She was wonderful. It was my first experience at Bernie & Phyl’s but certainly won’t be my last. Carol M <back to top> May 24th, 2005 Great experience I loved my experience at Bernie & Phyl’s. Each person I have worked with provided me with the best service. I used to be a loyal Jordan’s customer but with Bernie & Phyl’s better pricing, better selection and better sales consultants I have switched my loyalties to Bernie & Phyl’s. <back to top> May 23rd, 2005 A few comments… I recently purchased a living room set from Bernie & Phyl’s Nashua location, and wanted to share a few observations I had. My salesperson’s name was Will. He was very attentive without being pushy and also very knowledgeable about both the products and inventory availability. He provided much needed insight and making the whole buying experience painless. The store is set-up to be very customer friendly. I had no difficulty at all finding what I was looking for. As a customer I truly appreciate the effort that has been extended providing an extensive showroom. Last, but surely not least, as a customer service manager for over 8 years I realize how demanding today’s consumer is and what it takes to keep them happy and coming back. As long as they keep employees like Will and locations such as their Nashua store Bernie & Phyl’s should have a great future! Mary G <back to top> March 13th, 2005 I recommend Bernie & Phyl’s to anyone I ended up at your tore in their Saugus by chance - I-had purchased Broyhill furniture from a different store - long story short, my 6 weeks for delivery turned into 14 weeks at the last minute meantime - I had 30 people coming over with no furniture! I shopped at your store and had my furniture within a week (in time for my party!). On top of that, once I got my furniture I realized I needed another coffee table - and got it within another few days. I was most impressed with the delivery. We had a terrible snow storm the day before - over 5 inches -and was sure my furniture would not be delivered. Not only was it delivered - the men shoveled a path from my front yard to back porch for easier delivery. They also moved an old sofa from the room for me. I was very pleased with my entire experience - but most impressed with the delivery - and I’ll definitely do more business with their store. I recommend Bernie & Phyls to anyone I know looking for furniture. Darcy A. <back to top> March 7th, 2005 Wonderful Sales Associate I would like to tell you about a very positive experience my husband and I had last Saturday afternoon at Bernie & Phyl’s Saugus store We were shopping for a reclining loveseat and had been to Jordan’s Furniture and Bob’s Discount Furniture. We stopped in the Saugus store since we were in the area and spoke to Jack Early. He was very pleasant, very knowledgeable, spent about two hours with us while we sat on every reclining loveseat in the store and asked every question we could think of. He wrote down vital information for us on his business card. We are not prone to impulse shopping, so we left the store with a firm and friendly handshake and a nice smile from Mr. Early. We did not feel pressure from him at all. On Sunday, we decided to go to Nashua to explore more furniture stores. The first store we went into was Jordan’s. We again sat on lots of reclining loveseats and actually had the sales associate ask us bluntly If we were ready to buy. When we hesitated, she told us that she needed to assist other customers! We left the store and then went to Bernie & Phyl’s Nashua store. We wandered about and sat on different loveseats and then found the same loveseat that we liked the best on Saturday (thanks to Mr. Early’s note on his business card). The sales associate was very friendly and we decided to buy it. The sales clerk told us exactly the same information that Mr. Early gave us. Since we are going to pick up the reclining loveseat from the store ourselves, we decided to save the $40.00 delivery charge and by going to Nashua we will save on the sales tax (about another $40.00). A penny saved is a - penny earned! Pat and Joe C <back to top> January 4th, 2005 I just bought furniture for the very first time online I just bought furniture for the very first time online via Bernie & Phyl’s website. I hesitated since I was buying without seeing but figured that sometimes buying furniture that you see doesn’t always ‘fit the bill’ either and was willing to take the chance. It was pictured well and fit my choice of decor. It was a great experience from the ease of using their website and checkout, to the prompt customer service I received the next day to set up delivery. The furniture was delivered today by two very pleasant men who set it up for me. I will recommend Bernie & Phyl’s to anyone and will definitely use their services again. Patricia L <back to top> October 9th, 2004 Happy with the workmanship I had a service tech from Bernie & Phyl’s come out to my home. He was fantastic and I was so happy with the workmanship that he had. I am so excited that I am telling everyone about Bernie and Phyl’s furniture. <back to top> October 6th, 2004 Good experience buying furniture I just wanted to let you know what a good experience we had buying furniture at the Westboro store. The living room furniture ended up being way too big for the room. We explained this to the customer service rep and she couldn’t have been nicer. We picked out a set that fit and they took the old one out and deliveredthe new one on the same day. Everyone was so accomodating. This was our first experience at Bernie & Phyl’s but it won’t be our last. <back to top> October 5th, 2004 Both of us were very pleased… I am writing this for my daughter. She wants you to know what a terrific customer service she got from Bernie & Phyl’s. The rep told her that the trundle bed that was purchased last week would be delivered on Monday, 10/4 but the bed did not arrive from North Carolina until after the regular truck left yesterday morning. The rep had a truck return and load the bed up and delivered it yesterday afternoon. My daughter cannot say enough “good things”, about Bernie & Phyl’s. Neither can I. Both of us are very pleased and will relate this experience to all of our friends. Judith P <back to top> September 19th, 2004 Another loyal customer Never before have I experienced such professionalism an dcomplete customer service satisfaction… I decided to buy a new dining room set to put in my new home in Gloucester. My plan was to shop around for the best price. I limited my selection beween Bernie and Phyl’s, Bobs, and those two guys in Natick with the movie theater and roast beef sandwiches. Fortunately, my first stop was in Bernie & Phyl’s Saugus store. I was greeted with a smile by a sales associate named Pauline. She got down to business, asked me what I was looking for and showed me a variety of dining sets. Pauline was pleasant, comfortable and easy to talk to. She asked me my needs and styles preferences and recommended the perfect ste. I loved it immediately. Remember, my only intention was to price the dining room set, not purchase anything. Due to her casual mention of a matching curio in stock and with the directing my attention to the interior light I fell in love and purchased everything. Her sales expertise and winning personality convinced me to not only buy the dining room set and curio cabinite, I also bought a bed nightstand and my sister bought a huge chunky chair - but who’s keeping score?… Diane M <back to top> September 18th, 2004 My parents are so pleased with their Bernie & Phyl’s furniture. My father is an elderly man with a very bad memory and has a hard time in large crowded places. Kenneth Wheeler in the Nashua store was the sales person who helped them. They would like everyone to know that he was very kind, patient and most helpful. <back to top> September 7th, 2004 Courteous and professional I would like to express my satisfaction with Larry the Warehouse guy at the Westboro Store. I purchased my side charis via phone order. I drove an hour Saturday night to pick up the chairs, arriving at 8:03pm. Only to find the sign on the door stating pick up stops at 8pm. The girl at the desk told me it was too late, but she would try to locate Larry. She found him and sent us around to pick up the chairs. Having worked in the warehouse of a furniture store myself in the past, I know how frustrating it is to maintain a level of professionalism under these circumstances. Long story short, Larry was very courteous and professional even though it was after hours on a Saturday night. Justin H. September 1st, 2004 So pleased with service. I had a bad experience elsewhere and was so pleased at the service I received in the Saugus store. I had been through a house fire and am elated at the experience that I had with Bernie & Phyl’s. <back to top> August 31st, 2004 Will be back! The delivery men were so nice and helpful. I am very pleased with the service I received in all aspects and will be back. Gary C. <back to top> August 31st, 2004 Cordial service The warehouse guys were very cordial, polite and so incredibly nice! <back to top> August 30th, 2004 Family friendly store I am a professional photographer and had just finished a job nearby the Nashua store. My husband and I have been looking ofr new beds for our 2 young daughters and decided we would just pop in and check out the selection. (Shopping is not usually an enjoyable experience with three children under 7 yrs) and to make matters worse I had to carry all of my equipment with me due to the high temps. We were greeted with a smile and directed right to the department we needed. The children LOVED the floor… it was very child/family friendly. We found exactly what we were looking for, had a super friendly salesperson, and were fniished within 15 minutes! That is a record for our family!! We enjoyed it so much we browsed other sections. I found many, many ieces to come back for. <back to top> August 27th, 2004 I’ll be back! There were a couple of manufacturer glitches in a purchase I recently made. It was in no way the fault of Bernie & Phyl’s employees and they were more than accomodating in hlping solve the problem. The delivery people were proactive in helping and the customer service people solved the problem. I’ll be back! <back to top> August 24th, 2004 Kind and professional Bernie & Phyl’s service man, Bruce fixed my couch. He was the kindest and most professional man I have met in a long time. <back to top> August 17th, 2004 Professional My experience with sales and with the drivers was excellent. Everyone was professional and thorough and I love my set. Leona K. <back to top> July 6th, 2004 Great Service Linda from Bernie & Phyl’s Saugus store was a GREAT help to me in my search for a server table to match my dining room set. I was told by the store here in Omaha, Nebraska that it had been discontinued. When I did a search on the internet, I found the server table on www.bernieandphyls.com. I called and Linda gave me another website to look at. when I couldn’t find what I needed on the website I called her back. She returned my call with an 800# for the manufactuerer. They pointed me back to Omaha at the original store I had been to who was misinformed about the item that was NOT discontinued. Jolene G. <back to top> July 3rd, 2004 Another satisfied Customer! We had our first experience this past Saturday. We can’t say enough good things about our visit. My husband’s upcoming surgery prompted us to purchase a recliner, on short notice and with a few specifics, i.e.: in store stock, color and delivery within a week! A tall order but our salesperson, Pauline in the Saugus store was top notch! She realized our situation and sure enough called up Monday 6/28 and we had a scheduled delivery for today, 6/29! We can’t say enough about Pauline’s kindness, concern and open friendliness. I promised her I would not laugh at Bernie & Phyl’s TV ads anymore if she were able to deliver us the chair really soon! Actually we love the ads – especially with the little ones jumping on the beds. (Grandkids I suspect). To be sure, we’ll be back! <back to top> April 20th, 2004 We have had pleasant experiences with Bernie & Phyl’s stores. I wanted to put in writing how helpful our experience was in Bernie & Phyl’s Furniture Westboro, MA store. I called in an addition to our furniture order and the sales rep not only added our order to the original furniture, but also got us the delivery date we asked for. The date on the computer was a month away and she made a phone call to make the delivery this week. I was just so impressed that she would go out of her way for someone on the phone. We have had pleasant experiences with Bernie & Phyl’s stores but I thought you might also want to know how the sales help went out of their way to help. Lynne O. <back to top> April 9th, 2004 The sale was perfect start to finish The sofa we bought from their Westboro store just arrived yesterday. The sale, start to finish went perfect. We love our new sofa. We like to buy but we don’t like to be sold. We always like the treatment we get at Bernie & Phyl’s Westboro store. Delivery was stated and on time. Cecil P. <back to top> April 6th, 2004 Bernie & Phyl’s - Great sales and service people! They have great sales and service people! In a world where customer service is becoming a thing of the past, Bernie & Phyl’s is the best. I’d buy again there in a heartbeat. Nancy M. <back to top> February 5th, 2004 My experience with Bernie & Phyl’s was wonderful. I placed an order on Tuesday, February 3, 20044 and it was delivered today. My experience with Bernie & Phyl’s was wonderful. The salesperson contacted me immediately on Tuesday to set up the delivery. The delivery men were polite, helpful and very gentle in handling the furniture. I am not used to things going this smoothly. They also have a great website. The website is what sold me at first, it is much easier to view their items then it was to use Jordan’s furniture website. Rita and Tom F. <back to top> January 14th, 2004 Bernie & Phyl’s has a customer for life! My salesperson was truly fantastic. We’ve had a number of problems with our order over the last month or two (delivery date was longer than expected, a mis-understanding on the item we ordered etc) and she went above and beyond the call of duty to help us out and make sure we ultimately received the item that we were looking for. She had great phone sales skills- and more important than just being a good salesperson, she is empathetic and truly puts the customer first. In my opinion, this is just as important (maybe much more important than the actual furniture – or the low prices) She truly added a lot of value to the sales and buying experience. Bernie & Phyl’s has a customer for life! Scott M. <back to top> December 20th, 2003 Livingroom set was $407 cheaper then similar set at Bob’s Discount We had a phenomenal shopping experience in the Nashua store last week. We started out at one of Bernie & Phyl’s competitors (Bob’s Furniture) where we were told to “Shop around, you won’t find a better price…” and “Furniture World is down the street, go check them out.” Well I don’t think the salesman would have said that if there was a Bernie & Phyl’s in Salem. He clearly did not expect us to go to Nashua. Now I can tell you as I told the salesman, that we got a VERY SIMILAR living room set to the one at Bob’s and all inclusive it was $407.00 CHEAPER!!! THAT IS AN UNBELIEVABLE 31%. The one at Bob’s was a “No Name” brand, but the one we purchased at your location as name branded quality merchandise from England Corp. Now, for the salesman. His name was Jack Norton, and I can promise you WILL NOT find a more knowledgeable, witty, humorous, down to earth individual at any of the other locations! Jack walked around with us, gave us his HONEST opinion on things, and did not pressure us to buy. Jack spent about an hour and 15 minutes with us with no pressure a all. At times we would all sit down on the couches almost as if we were in our home and he had come to visit. This made me feel very comfortable. We need another livingroom set (more format this time) in the spring and WE WILL NOT EVEN SHOP AROUND! WE WILL DRIVE DIRECTLY TO BERNIE & PHYL’S AND WE WILL GO DIRECTLY TO JACK NORTON! We won’t have to worry about hearing about somebody’s “underprices” or “rock bottom deals” or even hear someone say “How do you do it?”. I can simply go and shop hassle free knowing I got a fair deal. Joe M. <back to top> September 12th, 2003 Sales help was extremely helpful & accomodating I purchased bedroom furniture in the new store in Raynham on August 24th. I wanted to let you know what a pleasurable experience it was. I went to the showroom shortly after it opened and their entire staff was friendly, professional & helpful. After my bureau was delivered I went back and asked if I could exchange it for the larger size of the set. My sales person and the customer service manager were extremely helpful & accommodating. Susan A. <back to top> September 11th, 2003 Bernie & Phyl’s treats seniors as “first class citizens” On Friday August 29, 2003 we received delivery of our new dinette set purchased at Bernie & Phyl’s Cambridge store. The courtesy, efficiency, and care in handling and setting up our new set by the young delivery men was a pleasure to see. We would be remiss if we failed to mention our sales representative in the Cambridge store. My wife Cathy and I were first time visitors to Bernie & Phyl’s and he made it a pleasure. We were allowed to browse around, collect our thoughts and make our selection without any pressure. His patience and clarity while fully answering our questions was appreciated. It is a nice feeling to see that Bernie & Phyl’s people treat seniors as “first class citizens”. Thank you! Charles and Catherine P. <back to top> August 25th, 2003 Pleasure shopping at Bernie and Phyl’s We recently visited the Bernie and Phyl’s in Westboro and purchased a couch and a table. Our sales person was so kind and very patient with us. She stayed beyond her shift to help us make the right choice for our home. It was a Saturday night, and I’m sure she had a busy day. This made our experience very “personal”, and comfortable, she was not pushy or rushing us to purchase. Because of the way she represented Bernieand Phyl’s, we feel confident about our purchases and plan on furnishing the rest of our home with bernie/phyls fine quality furniture. It was truly a pleasure. Maryann M. <back to top> July 2nd, 2003 I will no longer shop anywhere else for my home furnishing needs One of Bernie & Phyl’s customer service representatives, Donna Smith, recently handled a problem for me. I had purchased a leather living room set and paid for the extended warranty. The couch was damaged just days after I accepted delivery. The circumstances of the damage are not important, but the good service and support I received from Donna are. At first it was not clear to Donna if the damage was covered under the warranty. She started to explain to me that it was not. I did become very upset and probably raised my voice. Donna remained calm and listened. It was her professional ability to get through my emotions and listen to the facts that helped resolve the problem. In my response I mentioned that there had been an attempt by a repair technician to fix the damage and that he removed more dye from the couch. Had Donna reacted to my outburst she may have not heard this important piece of information. She let me know that she would review the case and get back to me. Literally ½ hour passed when I received a call back from the shipping department to confirm delivery of a new couch. I could not believe it! She not only resolved my complaint but had expedited the delivery of the new furniture. Donna then called me back – again a true professional – to explain what she had done. Of course I already knew. I am a recruiter in HealthCare and hire CSR’s. It is with total conviction that I tell you – Donna is rare. If she worked in HealthCare I would have tried to hire her. When a consumer decides to purchase furniture, the price and quality are just part of the decision process. How the company stands behind the product and provides customer service is the other. I will no longer shop anywhere else for my home furnishing needs. Deb J. <back to top> May 22nd, 2003 Fixed a chair I bought over 2 years ago at no charge I bought a chair over 2 years ago. It is a recliner/rocker. It wouldn’t rock anymore. I myself am in retail and know how difficult it can be to please people. I would never have called, but was urged by a friend. I asked if there was anything that could be done. The reply was, “of course” They came to my house, fixed the chair at no charge. I was shocked. That is unbelievable customer service. Believe me, my future furniture purchases with be through Bernie & Phyl’s and I will be HIGHLY recommending their store to my friends. Todd G. <back to top> April 2nd, 2003 They repaired furniture even though warranty had lapsed I had a service call on Thursday March 27 and although my warranty had lapsed they repaired 2 chairs and were able to get the leaf in the table to work. He was very cheerful and solved the problems for us. Bernie & Phyl’s has wonderful service and goes the extra mile to make their customers feel appreciated. We will be back soon and so will our friends. Bob and Kay M. <back to top> January 24th, 2003 I had such a nice experience at Bernie and Phyls! I had such a pleasant shopping experience with Bernie and Phyls. I recently purchased a couch, loveseat and cocktail table from their Westborough store. Every step of the way - from Sales to Customer Service to Delivery - their employees were extremely friendly and helpful. WHAT A TREAT! Even when my cocktail table arrived with some minor damage, their Customer Service Department reacted quickly and efficiently and most importantly, to my complete satisfaction! I had such a nice experience with Bernie and Phyls when buying my living room set, I didn’t consider going anywhere else when purchasing my kitchen set. It is reassuring to know that there are some companies that still value their customers. Michelle R. <back to top> January 19th, 2003 I am not going to look anywhere else except Bernie & Phyl’s I had recently bought my bedroom set from there and am very satisfied with it. The store manager was more then helpful with assisting me and the technicians were wonderful when they came out to fix a repair. When I am ready to buy my living room set, dinette, and computer desk I am not going to look anywhere else except Bernie and Phyl’s. I am also pleased to learn that they also worked with the program Houses for Habitat and what they did for those families by making possible for them to furnish their house with nice furniture and make their dreams come true. Jane D. <back to top> January 16th, 2003 We’ll only do business with Bernie and Phyl’s Furniture We recently purchased a leather sofa and chair from Bernie and Phyls Saugus location. We had some initial concerns after delivery and returned to the store later for service and help. Our salesperson was Tom. I can soy overwhelmingly, that not only was our initial purchase professional and pleasant, but our return concerns were met with the same professionalism and pleasantry as our first visit. Our needs were met. The staff finalizing invoicing and even the man that put the prints in our auto at shipping were great. Let me say that we have further purchases to make (recently purchased a hope in Hampton, N.H.) and we’ll only do business with Bernie and Phyl’s not only for the fine array of quality, affordable selections, but also because of the professional, knowledgable, pleasant and very funny sales and support staff. AND THEIR COFFEE’S GOOD TOO. Let me say, also, that I stopped in Bob’s as well as I was shopping for price and quality. BUT BERNIE AND PHYL’S GOT US NOW!!! SERVICE IS SOOOO IMPORTANT. Fran Q. <back to top> January 6th, 2003 Quality, comfort and price! On Sunday, January 5th my wife and I were shopping for a new living room set. We went to Bernie and Phyls Westboro store and started looking at sets. At no time did a salesperson come barging over and take the “I’m gonna sell you that living room set” attitude. In fact, the sales force stated if at any time we needed assistance just to let us know. After checking out what was available we found a set that interested us. We were lucky enough to summon Darrin MacConnell for assistance. Darrin was very ehlpful and offered us information on the products we were interested in. He also provided us with a pleasant atmosphere to check out fabrics that would be available in the furniture we were considering. After a short while, we made our decision and called Darrin back over. Again, very cooperative and helpful. We made our decision to take advantage of the 0 down payment and 0% financing for one year. Darrin once again, very helpful in assisting us. While Darrin was processing the application my wife and I talked about the pleasant experience, the “quality, confort and price” and our overall impression of Bernie & Phyl’s along with Darring’s attitude. Because of all this we decided to purchase a full dining room set as well. Once again, Darrin with no “hard selling” techniques, just GREAT customer service. I have been in customer service my entire adult life and I believe ti’s only right to recognize GREAT service. <back to top> December 12th, 2002 Polite, friendly, professional help and Bernie & Phyl’s My husband and I built some condominiums in West Groton, Massachusetts last year and furnished two models. Most of the furniture was purchased at Bernie & Phyl’s stores. In that process of selecting and purchasing appropriate pieces, we had the distinct pleasure of being served by Bernie & Phyl’s sales associate, Greg Varnum. Mr. Varnum’s polite, friendly, and throughly professional manner made what could have been a tiresome chore a fulfilling experience. He not only helped with the selections, but also coordinated the process smoothly, ordering some pieces from other Bernie & Phyl’s locations when necessary and carefully handling the shipping and the deliveries on the other end where, at most times, he had to coordinate with our construction supervisor. Everything went smoothly and professinoally because he cared enough about his job the right way. And of course, the models showed well! We more than appreciated having that quality of service available to us at a time when we were so busy. Whenever we shop furniture again, we’ll head first to Bernie & Phyl’s and seek out his fine professiona help. Rosalie & Tracy E. <back to top> November 13th, 2002 Bernie and Phyls has the best customer service… I have several pieces from Bernie & Phyl’s which I love very much. Unfortunately, I have had a few problems with the delivery of damaged items. Because I have received damaged items, I have been forced to contact Bernie and Phyl’s customer support department on several occassions. I would like to tell you that they have THE BEST CUSTOMER SERVICE!!! Their support staff displayed a tremendous attitude, aptitude and professionalism that I have not come across anywhere else. In making my phone calls, I was in an agitated mood, but these individuals made me feel confident that they were doing whatever they needed to do to correct the problem. I left every conversation feeling satisfied with my repeated decision to shop at Bernie & Phyl’s. If I had experienced the mishaps of damaged goods from any other company, I assure you, they would never see my business again. Next time I purchase at Bernie and Phyl’s I hope the piece is delivered successfully the first time but, even if it isn’t, I know these guys will fix it. Anna G. <back to top> October 30th, 2002 Bernie and Phyl’s has wonderful service I am disabled and don’t get out very often. My sister brought me to Bernie and Phyl’s to purchase a sofa table and wall recliner. The salesperson was great, the drivers were great. They moved another table for me that would have been a problem. They were on time which I didn’t expect. The store looked beautiful and I will strongly recommend Bernie and Phyl’s to friends and family. My whole experience was great. I also love the commercials especially the one where Phyl doubts Bernie’s sanity Donna P. <back to top> October 29th, 2002 Impressed with Bernie & Phyl’s sales help I called Bernie and Phyl’s Saugus location yesterday in search of what I refer to as “picture boxes” (large but fairly flat boxes in which to ship framed artwork when moving). I was relayed to Jim in the warehouse, who was very helpful on the telephone. He knew what I was looking for and was kind enough to offer to save these kinds of boxes for me when he got them in. Then he told me he had some coffee table boxes that might work for me. So I drove to the store to see what he had on hand, and I found Jim around the back, where he told me he’d be. He invited me in and showed me not one or tow, but three nice boxes he had put aside for me. ( I didn’t realize how big the obxes would be, and as it turned out, one did the trick for my shipping needs.) Jim had even saved the styrofoam sheets and bubblewrap that are used to protect furniture during shipment, and he gave me that as well. Then he carried the box out to my car and placed it in my trunk, tying it down with twine. I was very impressed, especially considering the fact that I’m not even a customer of Berne & Phyl’s! I can tell you that this experience was very positive and I would certainly give Bernie & Phyl’s my consideration when purchasing furniture in the future. Robin M. <back to top> October 24th, 2002 Excellent shopping experience at Bernie & Phyls My husband and I just bought a home in Marblehead, we are from California. Friends told us to go to Bernie and Phyls to buy furniture for our home. We had an excellent shopping experience. I would totally recommend Bernie & Phyls to anyone shopping for home furnishings. Our sales associate was great. He did not pressure us and was friendly and really helped us make our decisions. We ended up with 2 king size mattresses and a dining table with 4 chairs. We have only just begun to decorate our home and we will be back to Bernie and Phyls to complete our decorating. It is rare these days to get sales people who are knowledgeable, friendly and who care about their customer. Great service and great furniture. Joanne and William A. <back to top> October 6th, 2002 Outstanding customer service Although I wasn’t happy when the arm of my Berkline sofa broke, it was great to have Bernie & Phyl’s stand behind teh product 100% with excellent customer service and a great repair job. <back to top> October 3rd, 2002 Thrilled with Bernie & Phyl’s service I was so thrilled with the complete and professional service I received at Bernie & Phyl’s. I had placed an order with Bob’s and was told it would be 6 weeks before they would have my furniture. I was fine with that until 6 weeks turned into 3 months. I do understand about back orders from manufacturers but what I didn’t understand was the lack of communication from Bob’s. I did eventually get a call from Bob’s setting up the long awaited deliver of my furniture but when they came half of the furniture wasn’t there and what was there wasn’t in good shape. I called Bob’s and am not getting far with them. In comes the hero’s Bernie & Phyl’s to save the day! I came in on a Wednesday and had my furniture delivered the next day on a Thursday. Wow! My salesperson was great and I can’t rave enough about the drivers. They were courtious, kind, thorough, profesional and on time. Sarah W. <back to top> Delivery Letters November 14th, 2006 I intend to ALWAYS buy my furniture at Bernie & Phyl’s I just wanted to tell you that I had not really shopped for furniture….anywhere before 2005 when my husband was in Iraq.I started shopping at Bernie and Phyls and purchased 2 pieces and was very happy with the service at the Nashua store and the salesman WILL…….. I then wound up getting 2 more pieces for my son and then another recliner for my husband. The delivery people were VERY nice. I intend to ALWAYS but my furniture at Bernie and Phyls. I am now going to be shopping for a small couch and a chair and ottoman for my new bedroom sitting area. Sincerely, Rolanne S. <back to top> October 12th, 2006 Professional and courteous delivery I recently bought a new livingroom set from Bernie & Phyl’s Raynham store. I wanted to commend the movers who came to my house. My husband was by himself and my old sofa was still in the room. We asked the driver his name was Brian if he wouldn’t mind helping to move the sofa down into my basement. He was more than happy to help and was very professional and courteous. My whole experience with Bernie & Phyl’s was great. I have bought quite a few things from you and will continue to in the future. I know it is a very competitive business. Thank you, Maureen G. <back to top> April 4th, 2006 Great customer service! I received great customer service while visiting the Westboro, MA Bernie and Phyls store. The sales associate was very helpful and the delivery went smoothly. I highly recommend Bernie and Phyls to everyone! Harlee A. <back to top> March 7th, 2006 Efficient delivery from Bernie & Phyl’s We had a couch delivered to Derry, NH, this am and I wanted someone to know that the delivery men were efficient, pleasant and very accommodating. Thank you, Anne B <back to top> March 4th, 2006 I am spreading the word to anyone I know to shop at Bernie and Phyls furniture I recently bought a curio cabinet at Bernie and Phyl’s Nashua store. I went in the store on a Sunday afternoon. A woman came over and took me over to look at the selection. After I looked for a few minutes I was going to check out other stores. She told me her name (which I’ve forgotten) and I left. I went around to other stores in the area and returned. The first woman was tied up with another customer so she told another woman to take over. The second woman was Alison. Both women were extremely helpful without being pushy. I appreciated the treatment I received. But it continued. The woman at the sales desk was also polite and friendly. The delivery men also were helpful . The man in charge bent over a little extra when I told him I was a single senior woman alone. He set the cabinet right in the corner and pulled the pins that hold the shelves for me. Not too long ago I had dealings with another local furniture store. My dealings there were ok, but after the treatment I received and Bernie and Phyl’s, I am spreading the word to anyone I know to shop there. Virginia F. <back to top> February 26th, 2006 Bernie & Phyl’s deserves and A+ for this transaction I’ve always believed that quality customer service can make or break a business. I wanted to drop you a quick not to share with you my experience with Bernie & Phyl’s in the last 36 hours. I spent a few hours on Friday browsing websites, including yours, for a new bed. I’d never made a large purchase online previously and was skeptical at how this might go at first, but decided to attempt to buy a bed from Bernie & Phyl’s via their website. The entire staff should be commended for making this a great experience. Within an hour of selecting my bed a customer service rep called me to confirm my order. A short time later, Clyde in the shipping department called me to arrange delivery for today… a Saturday… I couldn’t believe it! Clyde advised that my bed would be delivered on the following morning between 10AM and 2PM. My bed arrived well within that window and in no time, the delivery team had my bed assembled where I wanted it, were able to accept a credit card payment, and removed all the trash before heading on to their next stop. Bernie & Phyl’s deserves an A+ for this transaction. All that I mentioned and only $25 to have the bed delivered and assembled! Rich H. <back to top> February 21st, 2006 I complement Bernie & Phyl’s whole team. I complement Bernie & Phyl’s whole team. I received excellent service from everyone, from the sales person to the delivery team. I especially would like to point out that the sales consultant was very patient and helpful during my mattress selection. The comfort exchange was very smooth as well overall. David G <back to top> January 21st, 2006 I was absolutely delighted with Bernie & Phyl’s! I was absolutely delighted with Bernie & Phyl’s! My salesman was exceptionally kind and courteous. He allowed me to sit in the sofa in the store for an hour with my knitting and even offered me a blanket & tea. He was fantastic. My sofa was delivered yesterday and the delivery men were wonderful. I have never seen anyone that young be so kind, pleasant and professional. They had to put the sofa through the window which I was nervous about, but they got it in with no problems. They put my window back in and put my curtain back up. They also removed my old sofa. I will never be buying furniture from anyone else but Bernie & Phyl’s again and have been telling all my friends and neighbors how great they are. All the Bernie & Phyl’s customers deserve a week at the Bahamas! Rita R <back to top> June 30th, 2005 Will go to Bernie & Phyl’s Furniture again. I recently purchased my bedroom furniture Bernie & Phyl’s Saugus, MA location. I bought the Quaker Ridge furniture (love the pencil post bed!!!), and I’m thrilled! I have to admit that I wasn’t really expecting to find solid wood furniture at their store. (, just thought that was only possible at the more high-end type stores), and was very excited when I realized it was maple. So far, we are very pleased with the quality craftsmanship of the pieces we decided to own. Of course it’s only been a week, but I don’t anticipate/hope that doesn’t change. The reason I am writing today at all, is to comment on the couple of “people” experiences I had during the process of buying my furniture. I was meandering around looking at the bedroom displays, when along came Lourde Peck to ask if I needed any help. Boy, did I get help, and then some! She was fantastic! I felt as though she was not pushy at all, was willing to help in any way possible and was very knowledgeable (& when she wasn’t 100% sure, sought out the information necessary). I had a very good idea about what I wanted when I arrived, but it sure was nice to have someone available that was able to help me out when I needed it. As to the delivery process, Mark called about 30-45 minutes ahead of time to say he was on his way. He showed up when he said he would (with another delivery person whose name I did get at all, again,-apologies), and they were also great! When he called, I told him that we lived on a very narrow dead end dirt road and that we could use my husband’s pick up buck to load the furniture at the main road & then drive down to our house if necessary. Didn’t even know they were here until Mark’s delivery partner came walking down the driveway with a small piece of the delivery. Mark had managed to maneuver the truck down at least to the end of our driveway! They were very polite, efficient & most importantly, careful. I’ll be sure to make Bernie & Phyl’s one of my first looks when I decide I need something new. By the way, I had spotted my bedroom furniture on their website about 4-6 months ago and had forgotten about it when I showed up at the store. I didn’t realize it was that furniture until I ordered it the same day and then came home to look at it online. Corrine M. <back to top> March 13th, 2005 I recommend Bernie & Phyl’s to anyone I ended up at your tore in their Saugus by chance - I-had purchased Broyhill furniture from a different store - long story short, my 6 weeks for delivery turned into 14 weeks at the last minute meantime - I had 30 people coming over with no furniture! I shopped at your store and had my furniture within a week (in time for my party!). On top of that, once I got my furniture I realized I needed another coffee table - and got it within another few days. I was most impressed with the delivery. We had a terrible snow storm the day before - over 5 inches -and was sure my furniture would not be delivered. Not only was it delivered - the men shoveled a path from my front yard to back porch for easier delivery. They also moved an old sofa from the room for me. I was very pleased with my entire experience - but most impressed with the delivery - and I’ll definitely do more business with their store. I recommend Bernie & Phyls to anyone I know looking for furniture. Darcy A. <back to top> January 4th, 2005 I just bought furniture for the very first time online I just bought furniture for the very first time online via Bernie & Phyl’s website. I hesitated since I was buying without seeing but figured that sometimes buying furniture that you see doesn’t always ‘fit the bill’ either and was willing to take the chance. It was pictured well and fit my choice of decor. It was a great experience from the ease of using their website and checkout, to the prompt customer service I received the next day to set up delivery. The furniture was delivered today by two very pleasant men who set it up for me. I will recommend Bernie & Phyl’s to anyone and will definitely use their services again. Patricia L <back to top> October 7th, 2004 Happiest customer ever!!! Bernie and Phyl’s is wonderful. The drivers were friendly and professional. This was my first experience with Bernie & Phyl’s and I couldn’t be happier and would never shop anywhere else again. <back to top> October 6th, 2004 Good experience buying furniture I just wanted to let you know what a good experience we had buying furniture at the Westboro store. The living room furniture ended up being way too big for the room. We explained this to the customer service rep and she couldn’t have been nicer. We picked out a set that fit and they took the old one out and deliveredthe new one on the same day. Everyone was so accomodating. This was our first experience at Bernie & Phyl’s but it won’t be our last. | <back to top> October 5th, 2004 Both of us were very pleased… I am writing this for my daughter. She wants you to know what a terrific customer service she got from Bernie & Phyl’s. The rep told her that the trundle bed that was purchased last week would be delivered on Monday, 10/4 but the bed did not arrive from North Carolina until after the regular truck left yesterday morning. The rep had a truck return and load the bed up and delivered it yesterday afternoon. My daughter cannot say enough “good things”, about Bernie & Phyl’s. Neither can I. Both of us are very pleased and will relate this experience to all of our friends. Judith P <back to top> August 31st, 2004 Will be back! The delivery men were so nice and helpful. I am very pleased with the service I received in all aspects and will be back. Gary C. <back to top> August 30th, 2004 Family friendly store I am a professional photographer and had just finished a job nearby the Nashua store. My husband and I have been looking ofr new beds for our 2 young daughters and decided we would just pop in and check out the selection. (Shopping is not usually an enjoyable experience with three children under 7 yrs) and to make matters worse I had to carry all of my equipment with me due to the high temps. We were greeted with a smile and directed right to the department we needed. The children LOVED the floor… it was very child/family friendly. We found exactly what we were looking for, had a super friendly salesperson, and were fniished within 15 minutes! That is a record for our family!! We enjoyed it so much we browsed other sections. I found many, many ieces to come back for. <back to top> August 27th, 2004 I’ll be back! There were a couple of manufacturer glitches in a purchase I recently made. It was in no way the fault of Bernie & Phyl’s employees and they were more than accomodating in hlping solve the problem. The delivery people were proactive in helping and the customer service people solved the problem. I’ll be back! <back to top> August 18th, 2004 Professional delivery The gentlemen that delivered my furniture were wonderful, very professional and pleasant. Phyllis B. <back to top> August 17th, 2004 Professional My experience with sales and with the drivers was excellent. Everyone was professional and thorough and I love my set. Leona K. <back to top> August 11th, 2004 Transaction couldn’t have been easier. My transaction couldn’t have been easier! Very nice men delivered my chair this morning to the 3rd floor! I’ll definitely be back. <back to top> July 28th, 2004 Honest drivers I had one recliner delivered and was both surprised and impressed that the drivers came back to my door to return $60 that I overpaid! <back to top> February 5th, 2004 My experience with Bernie & Phyl’s was wonderful. I placed an order on Tuesday, February 3, 20044 and it was delivered today. My experience with Bernie & Phyl’s was wonderful. The salesperson contacted me immediately on Tuesday to set up the delivery. The delivery men were polite, helpful and very gentle in handling the furniture. I am not used to things going this smoothly. They also have a great website. The website is what sold me at first, it is much easier to view their items then it was to use Jordan’s furniture website. Rita and Tom F. <back to top> January 21st, 2004 Drivers went out of their way I received a delivery from Bernie & Phyl’s on 1/16. The drivers were wonderful! They really went out of their way to be courteous, polite and helpful. <back to top> September 11th, 2003 Bernie & Phyl’s treats seniors as “first class citizens” On Friday August 29, 2003 we received delivery of our new dinette set purchased at Bernie & Phyl’s Cambridge store. The courtesy, efficiency, and care in handling and setting up our new set by the young delivery men was a pleasure to see. We would be remiss if we failed to mention our sales representative in the Cambridge store. My wife Cathy and I were first time visitors to Bernie & Phyl’s and he made it a pleasure. We were allowed to browse around, collect our thoughts and make our selection without any pressure. His patience and clarity while fully answering our questions was appreciated. It is a nice feeling to see that Bernie & Phyl’s people treat seniors as “first class citizens”. Thank you! Charles and Catherine P. <back to top> June 9th, 2003 Courteous help We received our table on time and in excellent condition. We were very pleased with the courteous help and prompt attention to detail. Steve R. <back to top> December 18th, 2002 Prompt delivery and excellent set up The drivers were prompt and set up my furniture for me. Service was excellent! <back to top> December 13th, 2002 I will definitely return to Bernie & Phyls for my future furniture needs. The drivers went above and beyond the call of duty! They were excellent! They did everything possible to get my merchandise into my apartment. They were so polite and professional and I will definitely return to Bernie & Phyls for my future furniture needs. <back to top> November 20th, 2002 Wonderful delivery experience with Bernie and Phyl’s I had a wonderful delivery experience with Bernie and Phyl’s last Saturday November 16, 2002. The delivery men were more than on time, EXTREMELY polite and very fast. I would and have recommedned their company to any and every one that I know. I have gotten furniture from other places, however my experience with Bernie and Phyl’s has surpassed any experience I have had in the past! It is hard now days to find courteous and prompt service. <back to top> October 30th, 2002 Bernie and Phyl’s has wonderful service I am disabled and don’t get out very often. My sister brought me to Bernie and Phyl’s to purchase a sofa table and wall recliner. The salesperson was great, the drivers were great. They moved another table for me that would have been a problem. They were on time which I didn’t expect. The store looked beautiful and I will strongly recommend Bernie and Phyl’s to friends and family. My whole experience was great. I also love the commercials especially the one where Phyl doubts Bernie’s sanity. Donna P. <back to top> October 4th, 2002 Great delivery experience with Bernie and Phyls I had a real hard place for Bernie and Phyls to deliver to… around corners, and up tight stairs. The drivers had it up in 20 minutes and not so much as a spec of dust on my walls. <back to top> Products & Quality Reviews November 14th, 2006 I intend to ALWAYS buy my furniture at Bernie & Phyl’s I just wanted to tell you that I had not really shopped for furniture….anywhere before 2005 when my husband was in Iraq.I started shopping at Bernie and Phyls and purchased 2 pieces and was very happy with the service at the Nashua store and the salesman WILL…….. I then wound up getting 2 more pieces for my son and then another recliner for my husband. The delivery people were VERY nice. I intend to ALWAYS but my furniture at Bernie and Phyls. I am now going to be shopping for a small couch and a chair and ottoman for my new bedroom sitting area. Sincerely, Rolanne S. <back to top> February 21st, 2006 I want to commend a Bernie & Phyl’s employee I wanted to commend a Bernie & Phyl’s employee from the Saugus store, Bobby Capp. He was very patient and knowlegeable, as I was nervous about buying a new livingroom set He answered every question, encouraged me to take my time and relax, and never made made me feel pressured or stalked as I felt in other furniture store. I bought my first ever sofa and loveseat from Bernie & Phyl’s Lechmere store over 10 yrs ago, and loved their service I received and the quality of the product I was very pleased to do business them again. Suzanne S <back to top> January 21st, 2006 I was absolutely delighted with Bernie & Phyl’s! I was absolutely delighted with Bernie & Phyl’s! My salesman was exceptionally kind and courteous. He allowed me to sit in the sofa in the store for an hour with my knitting and even offered me a blanket & tea. He was fantastic. My sofa was delivered yesterday and the delivery men were wonderful. I have never seen anyone that young be so kind, pleasant and professional. They had to put the sofa through the window which I was nervous about, but they got it in with no problems. They put my window back in and put my curtain back up. They also removed my old sofa. I will never be buying furniture from anyone else but Bernie & Phyl’s again and have been telling all my friends and neighbors how great they are. All the Bernie & Phyl’s customers deserve a week at the Bahamas! Rita R <back to top> May 24th, 2005 Great experience I loved my experience at Bernie & Phyl’s. Each person I have worked with provided me with the best service. I used to be a loyal Jordan’s customer but with Bernie & Phyl’s better pricing, better selection and better sales consultants I have switched my loyalties to Bernie & Phyl’s. <back to top> May 23rd, 2005 A few comments… I recently purchased a living room set from Bernie & Phyl’s Nashua location, and wanted to share a few observations I had. My salesperson’s name was Will. He was very attentive without being pushy and also very knowledgeable about both the products and inventory availability. He provided much needed insight and making the whole buying experience painless. The store is set-up to be very customer friendly. I had no difficulty at all finding what I was looking for. As a customer I truly appreciate the effort that has been extended providing an extensive showroom. Last, but surely not least, as a customer service manager for over 8 years I realize how demanding today’s consumer is and what it takes to keep them happy and coming back. As long as they keep employees like Will and locations such as their Nashua store Bernie & Phyl’s should have a great future! Mary G <back to top> September 19th, 2004 Another loyal customer Never before have I experienced such professionalism an dcomplete customer service satisfaction… I decided to buy a new dining room set to put in my new home in Gloucester. My plan was to shop around for the best price. I limited my selection beween Bernie and Phyl’s, Bobs, and those two guys in Natick with the movie theater and roast beef sandwiches. Fortunately, my first stop was in Bernie & Phyl’s Saugus store. I was greeted with a smile by a sales associate named Pauline. She got down to business, asked me what I was looking for and showed me a variety of dining sets. Pauline was pleasant, comfortable and easy to talk to. She asked me my needs and styles preferences and recommended the perfect ste. I loved it immediately. Remember, my only intention was to price the dining room set, not purchase anything. Due to her casual mention of a matching curio in stock and with the directing my attention to the interior light I fell in love and purchased everything. Her sales expertise and winning personality convinced me to not only buy the dining room set and curio cabinite, I also bought a bed nightstand and my sister bought a huge chunky chair - but who’s keeping score?… Diane M <back to top> August 31st, 2004 Will be back! The delivery men were so nice and helpful. I am very pleased with the service I received in all aspects and will be back. Gary C. <back to top> December 20th, 2003 Livingroom set was $407 cheaper then similar set at Bob’s Discount We had a phenomenal shopping experience in the Nashua store last week. We started out at one of Bernie & Phyl’s competitors (Bob’s Furniture) where we were told to “Shop around, you won’t find a better price…” and “Furniture World is down the street, go check them out.” Well I don’t think the salesman would have said that if there was a Bernie & Phyl’s in Salem. He clearly did not expect us to go to Nashua. Now I can tell you as I told the salesman, that we got a VERY SIMILAR living room set to the one at Bob’s and all inclusive it was $407.00 CHEAPER!!! THAT IS AN UNBELIEVABLE 31%. The one at Bob’s was a “No Name” brand, but the one we purchased at your location as name branded quality merchandise from England Corp. Now, for the salesman. His name was Jack Norton, and I can promise you WILL NOT find a more knowledgeable, witty, humorous, down to earth individual at any of the other locations! Jack walked around with us, gave us his HONEST opinion on things, and did not pressure us to buy. Jack spent about an hour and 15 minutes with us with no pressure a all. At times we would all sit down on the couches almost as if we were in our home and he had come to visit. This made me feel very comfortable. We need another livingroom set (more format this time) in the spring and WE WILL NOT EVEN SHOP AROUND! WE WILL DRIVE DIRECTLY TO BERNIE & PHYL’S AND WE WILL GO DIRECTLY TO JACK NORTON! We won’t have to worry about hearing about somebody’s “underprices” or “rock bottom deals” or even hear someone say “How do you do it?”. I can simply go and shop hassle free knowing I got a fair deal. Joe M. <back to top> January 16th, 2003 We’ll only do business with Bernie and Phyl’s Furniture We recently purchased a leather sofa and chair from Bernie and Phyls Saugus location. We had some initial concerns after delivery and returned to the store later for service and help. Our salesperson was Tom. I can soy overwhelmingly, that not only was our initial purchase professional and pleasant, but our return concerns were met with the same professionalism and pleasantry as our first visit. Our needs were met. The staff finalizing invoicing and even the man that put the prints in our auto at shipping were great. Let me say that we have further purchases to make (recently purchased a hope in Hampton, N.H.) and we’ll only do business with Bernie and Phyl’s not only for the fine array of quality, affordable selections, but also because of the professional, knowledgable, pleasant and very funny sales and support staff. AND THEIR COFFEE’S GOOD TOO. Let me say, also, that I stopped in Bob’s as well as I was shopping for price and quality. BUT BERNIE AND PHYL’S GOT US NOW!!! SERVICE IS SOOOO IMPORTANT. Fran Q. <back to top> October 30th, 2002 Bernie and Phyl’s has wonderful service I am disabled and don’t get out very often. My sister brought me to Bernie and Phyl’s to purchase a sofa table and wall recliner. The salesperson was great, the drivers were great. They moved another table for me that would have been a problem. They were on time which I didn’t expect. The store looked beautiful and I will strongly recommend Bernie and Phyl’s to friends and family. My whole experience was great. I also love the commercials especially the one where Phyl doubts Bernie’s sanity Donna P. <back to top> October 24th, 2002 Excellent shopping experience at Bernie & Phyls My husband and I just bought a home in Marblehead, we are from California. Friends told us to go to Bernie and Phyls to buy furniture for our home. We had an excellent shopping experience. I would totally recommend Bernie & Phyls to anyone shopping for home furnishings. Our sales associate was great. He did not pressure us and was friendly and really helped us make our decisions. We ended up with 2 king size mattresses and a dining table with 4 chairs. We have only just begun to decorate our home and we will be back to Bernie and Phyls to complete our decorating. It is rare these days to get sales people who are knowledgeable, friendly and who care about their customer. Great service and great furniture. Joanne and William A. <back to top> October 3rd, 2002 Thrilled with Bernie & Phyl’s service I was so thrilled with the complete and professional service I received at Bernie & Phyl’s. I had placed an order with Bob’s and was told it would be 6 weeks before they would have my furniture. I was fine with that until 6 weeks turned into 3 months. I do understand about back orders from manufacturers but what I didn’t understand was the lack of communication from Bob’s. I did eventually get a call from Bob’s setting up the long awaited deliver of my furniture but when they came half of the furniture wasn’t there and what was there wasn’t in good shape. I called Bob’s and am not getting far with them. In comes the hero’s Bernie & Phyl’s to save the day! I came in on a Wednesday and had my furniture delivered the next day on a Thursday. Wow! My salesperson was great and I can’t rave enough about the drivers. They were courtious, kind, thorough, profesional and on time. Sarah W. <back to top> August 18th, 2002 Bernie & Phyl’s technician did excellent work One of Bernie & Phyl’s technician’s, Dan, is a man of fine quality and he also does very excellent work. His technical skills and workmanship are of the finest quality. He replaced the skirt on my sofa so expertly. He did it so beautifully that it looks like that is the skirt that originally came with the sofa. I love the sofa. I have also bought a mattress and box spring from Bernie and Phyl’s which I love also. I praise their store and recommend it to people who tell me they are looking for furniture. Linda G. <back to top> Repairs Reviews April 2nd, 2003 They repaired furniture even though warranty had lapsed I had a service call on Thursday March 27 and although my warranty had lapsed they repaired 2 chairs and were able to get the leaf in the table to work. He was very cheerful and solved the problems for us. Bernie & Phyl’s has wonderful service and goes the extra mile to make their customers feel appreciated. We will be back soon and so will our friends. Bob and Kay M. <back to top> February 27th, 2003 Did a great job repairing my sofa I had some tears on my sofa and just had a service call. The service man was wonderful. Very professional and did a great job repairing the sofa. <back to top> January 21st, 2003 Accomodating service from Bernie and Phyls serviceman I had a problem with my sofa and received a service call. I appreciated the accomodating, friendly and professional service man that came. <back to top> January 19th, 2003 I am not going to look anywhere else except Bernie & Phyl’s I had recently bought my bedroom set from there and am very satisfied with it. The store manager was more then helpful with assisting me and the technicians were wonderful when they came out to fix a repair. When I am ready to buy my living room set, dinette, and computer desk I am not going to look anywhere else except Bernie and Phyl’s. I am also pleased to learn that they also worked with the program Houses for Habitat and what they did for those families by making possible for them to furnish their house with nice furniture and make their dreams come true. Jane D. <back to top> October 6th, 2002 Outstanding customer service Although I wasn’t happy when the arm of my Berkline sofa broke, it was great to have Bernie & Phyl’s stand behind teh product 100% with excellent customer service and a great repair job. <back to top> August 18th, 2002 Bernie & Phyl’s technician did excellent work One of Bernie & Phyl’s technician’s, Dan, is a man of fine quality and he also does very excellent work. His technical skills and workmanship are of the finest quality. He replaced the skirt on my sofa so expertly. He did it so beautifully that it looks like that is the skirt that originally came with the sofa. I love the sofa. I have also bought a mattress and box spring from Bernie and Phyl’s which I love also. I praise their store and recommend it to people who tell me they are looking for furniture. Linda G. <back to top> Sales Reviews April 22, 2007 April 6th, 2007 To: John Doyle, Sales Manager Dear John, We just purchased a dining room set from the Saugus, MA store. We had just left Jordan's furniture and decided before finalizing our purchase there we would check your store. It was the most pleasureable furniture experience I haev ever had thanks to the patience, smile and willingness to go the extra mile from your sales associate Jeannie!!! How refreshing!!!! I will pass her name along to allI know interested in furniture! Everyone was so nice! Thank you to you John for going above and beyond! I now haev a new dining room set thanks to Jeannie from Bernie and Phyls! I will see you again in the future, With sincere appreciation!!!! Shari, Chris and Jacqueline W. Medford, MA November 16th, 2006 Great customer service! I just wanted to send a letter on a great experience I had in one of Bernie & Phyl’s stores. I am an Interior Designer and I was in the Westboro store looking for some tables. I was helped immediately by a salespersnon named Al. he was extremely helpful. When I came to pick them up they both came in damaged. I was a little concerned because I was working off of a time frame with a client. There was only 1 table in the warehouse which means it would have been weeks before I could get these tables. June who was contacted was very accommodating by letting me purchase the floor model. I have never had a furniture store do that. I was also in a bind trying to find plants for this office space. I was inquiring to June about not being able to find good ones, and there were some great looking trees in your store. June was so helpful with adjusting the price to fit the budget I was working with. I bought 6 form her and a pair of lamps. June actually had to get 1 of the lamps form another location because there was only 1 in this store. The end result is that because of June and the staff, I met my deadline, found everything I needed within 1 location, and had great customer service!!! I’m now a new customer to Bernie & Phyl’s and I commend them and their staff at the Westboro location. With Best Regards, Dan H <back to top> April 4th, 2006 Great customer service! I received great customer service while visiting the Westboro, MA Bernie and Phyls store. The sales associate was very helpful and the delivery went smoothly. I highly recommend Bernie and Phyls to everyone! Harlee A. <back to top> March 15th, 2006 Comfortable buying experience at Bernie & Phyl’s We had a very comfortable buying expereince. Every store we have gone in we were attacked by sales people and ended up leaving. At Bernie & Phyl’s we had professional and very pleasant customer service. She was very helpful and patient waiting for us to make our decision. Melissa and Joe G. <back to top> March 4th, 2006 I am spreading the word to anyone I know to shop at Bernie and Phyls furniture I recently bought a curio cabinet at Bernie and Phyl’s Nashua store. I went in the store on a Sunday afternoon. A woman came over and took me over to look at the selection. After I looked for a few minutes I was going to check out other stores. She told me her name (which I’ve forgotten) and I left. I went around to other stores in the area and returned. The first woman was tied up with another customer so she told another woman to take over. The second woman was Alison. Both women were extremely helpful without being pushy. I appreciated the treatment I received. But it continued. The woman at the sales desk was also polite and friendly. The delivery men also were helpful . The man in charge bent over a little extra when I told him I was a single senior woman alone. He set the cabinet right in the corner and pulled the pins that hold the shelves for me. Not too long ago I had dealings with another local furniture store. My dealings there were ok, but after the treatment I received and Bernie and Phyl’s, I am spreading the word to anyone I know to shop there. Virginia F. <back to top> February 21st, 2006 We enjoyed talking and working with them After three visits we purchased our couch and unexpected entertainment chest for our tv. We enjoyed talking and working with Bernie & Phyl’s sales help. Cathy and Bob R. <back to top> February 21st, 2006 I want to commend a Bernie & Phyl’s employee I wanted to commend a Bernie & Phyl’s employee from the Saugus store, Bobby Capp. He was very patient and knowlegeable, as I was nervous about buying a new livingroom set He answered every question, encouraged me to take my time and relax, and never made made me feel pressured or stalked as I felt in other furniture store. I bought my first ever sofa and loveseat from Bernie & Phyl’s Lechmere store over 10 yrs ago, and loved their service I received and the quality of the product I was very pleased to do business them again. Suzanne S <back to top> January 21st, 2006 I was absolutely delighted with Bernie & Phyl’s! I was absolutely delighted with Bernie & Phyl’s! My salesman was exceptionally kind and courteous. He allowed me to sit in the sofa in the store for an hour with my knitting and even offered me a blanket & tea. He was fantastic. My sofa was delivered yesterday and the delivery men were wonderful. I have never seen anyone that young be so kind, pleasant and professional. They had to put the sofa through the window which I was nervous about, but they got it in with no problems. They put my window back in and put my curtain back up. They also removed my old sofa. I will never be buying furniture from anyone else but Bernie & Phyl’s again and have been telling all my friends and neighbors how great they are. All the Bernie & Phyl’s customers deserve a week at the Bahamas! Rita R <back to top> December 20th, 2005 Sales help isn’t pushy My wife and I shopped all of the local furniture stores and will be coming back today to place our order at Bernie & Phyl’s based on the professional attitude and overall helpfulness of one individual. She was helpful, informative and never pushy. John C. <back to top> November 18th, 2005 Saleswoman extremely knowledgeable I would like to pass along how wonderful my experience at the SA store was. The saleswoman Lourdes was wonderful and extremely knowledgeable on the products and knew exactly what I was looking for. I was in a hurry and she got me right in and out and was very accommodating. Diane M <back to top> July 15th, 2005 We love our couch and loveseat My husband and I just purchased a couch and loveseat from Bernie & Phyl’s. Our sales woman was Lourdes Peck. Lourdes was very friendly and knowledgeable. She reassured us that the couch would fit in our living room and that we would love it. We had it delivered June 8th. My husband and I love it. Chris and Carmen F <back to top> June 30th, 2005 Will go to Bernie & Phyl’s Furniture again. I recently purchased my bedroom furniture Bernie & Phyl’s Saugus, MA location. I bought the Quaker Ridge furniture (love the pencil post bed!!!), and I’m thrilled! I have to admit that I wasn’t really expecting to find solid wood furniture at their store. (, just thought that was only possible at the more high-end type stores), and was very excited when I realized it was maple. So far, we are very pleased with the quality craftsmanship of the pieces we decided to own. Of course it’s only been a week, but I don’t anticipate/hope that doesn’t change. The reason I am writing today at all, is to comment on the couple of “people” experiences I had during the process of buying my furniture. I was meandering around looking at the bedroom displays, when along came Lourde Peck to ask if I needed any help. Boy, did I get help, and then some! She was fantastic! I felt as though she was not pushy at all, was willing to help in any way possible and was very knowledgeable (& when she wasn’t 100% sure, sought out the information necessary). I had a very good idea about what I wanted when I arrived, but it sure was nice to have someone available that was able to help me out when I needed it. As to the delivery process, Mark called about 30-45 minutes ahead of time to say he was on his way. He showed up when he said he would (with another delivery person whose name I did get at all, again,-apologies), and they were also great! When he called, I told him that we lived on a very narrow dead end dirt road and that we could use my husband’s pick up buck to load the furniture at the main road & then drive down to our house if necessary. Didn’t even know they were here until Mark’s delivery partner came walking down the driveway with a small piece of the delivery. Mark had managed to maneuver the truck down at least to the end of our driveway! They were very polite, efficient & most importantly, careful. I’ll be sure to make Bernie & Phyl’s one of my first looks when I decide I need something new. By the way, I had spotted my bedroom furniture on their website about 4-6 months ago and had forgotten about it when I showed up at the store. I didn’t realize it was that furniture until I ordered it the same day and then came home to look at it online. Corrine M. <back to top> June 29th, 2005 Sales associate went above and beyond the call of duty My husband and I purchased a glider for my daughter on June 10th at Bernie & Phyl’s Saugus store. It was a surprise for her baby shower. Our sales associate was most helpful. Once we purchased the chair I realized I didn’t have my camera with me. I wanted a picture of the chair to wrap so I could give it to my daughter at her baby shower. When we were doing the paperwork our saleswoman went into the office and came out with a camera and off she went. She went and took a picture of the glider for me and a wonderful gentleman in the office printed the picture! This was above and beyond the call of duty! I never asked her to do that. She was wonderful. It was my first experience at Bernie & Phyl’s but certainly won’t be my last. Carol M <back to top> May 26th, 2005 We will always come back We had a great salesman by the name of Chris Cashman. He was very patient as we came back 5 times to finally choose the right sofa set. We will always come back to Bernie and Phyl’s and hopefully Chris will still be there because he is, who we will see when we need more. Raymond D <back to top> May 24th, 2005 Great experience I loved my experience at Bernie & Phyl’s. Each person I have worked with provided me with the best service. I used to be a loyal Jordan’s customer but with Bernie & Phyl’s better pricing, better selection and better sales consultants I have switched my loyalties to Bernie & Phyl’s. <back to top> March 15th, 2005 Pleased with sales assistance We would like to tell you about a good experience we had with Bernie & Phyl’s Nashua store. My husband and I purchased a china cabinet last year from the clearance section after seeing a dining set we liked on the main show floor. We decided that we did not need the dining table and chairs but had every intention on selecting the server that matched the cabinet, since that’s what we liked best of the whole set. We were in the process Of moving from the Nashua area to the Lakes Region so it was difficult to get in the store to purchase the server. At Christmas time we finally went into the store and noticed that the whole dining set was gone. We were soon told that it had been discontinued. You can imagine our disappointment. Their staff did everything possible to help locate a server for us from their other stores or warehouse but to no avail. This did not make our holiday season go well but we continued to check out other stores to see if we could find a match. NO LUCK! After this experience we decided to go back to Bernie & Phyl’s store to purchase the entertainment unit we decided on before it could have been discontinued also. While we were looking around a very kind gentleman asked if he could help us. His name is CHUCK ANDERSON. We told him what we wanted and he proceeded to make a sale on the entertainment unit. While he was doing that we mentioned our server dilemma and he said let me see what I can do. I might be able to find you one. He checked and checked and made sure it matched our existing china cabinet and like magic he found a brand new one in a warehouse on clearance. This was on January 3, 2005. Chuck absolutely made our new year bright. Brad and Linda D <back to top> March 7th, 2005 Wonderful Sales Associate I would like to tell you about a very positive experience my husband and I had last Saturday afternoon at Bernie & Phyl’s Saugus store We were shopping for a reclining loveseat and had been to Jordan’s Furniture and Bob’s Discount Furniture. We stopped in the Saugus store since we were in the area and spoke to Jack Early. He was very pleasant, very knowledgeable, spent about two hours with us while we sat on every reclining loveseat in the store and asked every question we could think of. He wrote down vital information for us on his business card. We are not prone to impulse shopping, so we left the store with a firm and friendly handshake and a nice smile from Mr. Early. We did not feel pressure from him at all. On Sunday, we decided to go to Nashua to explore more furniture stores. The first store we went into was Jordan’s. We again sat on lots of reclining loveseats and actually had the sales associate ask us bluntly If we were ready to buy. When we hesitated, she told us that she needed to assist other customers! We left the store and then went to Bernie & Phyl’s Nashua store. We wandered about and sat on different loveseats and then found the same loveseat that we liked the best on Saturday (thanks to Mr. Early’s note on his business card). The sales associate was very friendly and we decided to buy it. The sales clerk told us exactly the same information that Mr. Early gave us. Since we are going to pick up the reclining loveseat from the store ourselves, we decided to save the $40.00 delivery charge and by going to Nashua we will save on the sales tax (about another $40.00). A penny saved is a - penny earned! Pat and Joe C <back to top> September 19th, 2004 Another loyal customer Never before have I experienced such professionalism an dcomplete customer service satisfaction… I decided to buy a new dining room set to put in my new home in Gloucester. My plan was to shop around for the best price. I limited my selection beween Bernie and Phyl’s, Bobs, and those two guys in Natick with the movie theater and roast beef sandwiches. Fortunately, my first stop was in Bernie & Phyl’s Saugus store. I was greeted with a smile by a sales associate named Pauline. She got down to business, asked me what I was looking for and showed me a variety of dining sets. Pauline was pleasant, comfortable and easy to talk to. She asked me my needs and styles preferences and recommended the perfect ste. I loved it immediately. Remember, my only intention was to price the dining room set, not purchase anything. Due to her casual mention of a matching curio in stock and with the directing my attention to the interior light I fell in love and purchased everything. Her sales expertise and winning personality convinced me to not only buy the dining room set and curio cabinite, I also bought a bed nightstand and my sister bought a huge chunky chair - but who’s keeping score?… Diane M <back to top> August 31st, 2004 Will be back! The delivery men were so nice and helpful. I am very pleased with the service I received in all aspects and will be back. Gary C. <back to top> August 30th, 2004 Family friendly store I am a professional photographer and had just finished a job nearby the Nashua store. My husband and I have been looking ofr new beds for our 2 young daughters and decided we would just pop in and check out the selection. (Shopping is not usually an enjoyable experience with three children under 7 yrs) and to make matters worse I had to carry all of my equipment with me due to the high temps. We were greeted with a smile and directed right to the department we needed. The children LOVED the floor… it was very child/family friendly. We found exactly what we were looking for, had a super friendly salesperson, and were fniished within 15 minutes! That is a record for our family!! We enjoyed it so much we browsed other sections. I found many, many ieces to come back for. <back to top> April 9th, 2004 The sale was perfect start to finish The sofa we bought from their Westboro store just arrived yesterday. The sale, start to finish went perfect. We love our new sofa. We like to buy but we don’t like to be sold. We always like the treatment we get at Bernie & Phyl’s Westboro store. Delivery was stated and on time. Cecil P. <back to top> April 6th, 2004 Bernie & Phyl’s - Great sales and service people! They have great sales and service people! In a world where customer service is becoming a thing of the past, Bernie & Phyl’s is the best. I’d buy again there in a heartbeat. Nancy M. <back to top> February 27th, 2004 The sales rep took the time to work with me I admit to being a hard customer to deal with. The sales rep took the time to work with me. I will be a trusted customer of his for life because he took the time to earn a customer and not just a sale. Tom T. <back to top> February 27th, 2004 Salesperson treated me with respect The salesperson was awesome and spoke to me like a real person. I was very impressed with the respect I was given. I wasn’t just given the fluff yes answers that every other place gave me. I received straight, well educated, time tested advice. Tim H. <back to top> February 5th, 2004 My experience with Bernie & Phyl’s was wonderful. I placed an order on Tuesday, February 3, 2004 and it was delivered today. My experience with Bernie & Phyl’s was wonderful. The salesperson contacted me immediately on Tuesday to set up the delivery. The delivery men were polite, helpful and very gentle in handling the furniture. I am not used to things going this smoothly. They also have a great website. The website is what sold me at first, it is much easier to view their items then it was to use Jordan’s furniture website. Rita and Tom F. <back to top> January 21st, 2004 I have never received better service. I have never received better service. My salesperson was great and my service tech was excellent. Robert M. <back to top> January 14th, 2004 Bernie & Phyl’s has a customer for life! My salesperson was truly fantastic. We’ve had a number of problems with our order over the last month or two (delivery date was longer than expected, a mis-understanding on the item we ordered etc) and she went above and beyond the call of duty to help us out and make sure we ultimately received the item that we were looking for. She had great phone sales skills- and more important than just being a good salesperson, she is empathetic and truly puts the customer first. In my opinion, this is just as important (maybe much more important than the actual furniture – or the low prices) She truly added a lot of value to the sales and buying experience. Bernie & Phyl’s has a customer for life! Scott M. <back to top> December 20th, 2003 Livingroom set was $407 cheaper then similar set at Bob’s Discount We had a phenomenal shopping experience in the Nashua store last week. We started out at one of Bernie & Phyl’s competitors (Bob’s Furniture) where we were told to “Shop around, you won’t find a better price…” and “Furniture World is down the street, go check them out.” Well I don’t think the salesman would have said that if there was a Bernie & Phyl’s in Salem. He clearly did not expect us to go to Nashua. Now I can tell you as I told the salesman, that we got a VERY SIMILAR living room set to the one at Bob’s and all inclusive it was $407.00 CHEAPER!!! THAT IS AN UNBELIEVABLE 31%. The one at Bob’s was a “No Name” brand, but the one we purchased at your location as name branded quality merchandise from England Corp. Now, for the salesman. His name was Jack Norton, and I can promise you WILL NOT find a more knowledgeable, witty, humorous, down to earth individual at any of the other locations! Jack walked around with us, gave us his HONEST opinion on things, and did not pressure us to buy. Jack spent about an hour and 15 minutes with us with no pressure a all. At times we would all sit down on the couches almost as if we were in our home and he had come to visit. This made me feel very comfortable. We need another livingroom set (more format this time) in the spring and WE WILL NOT EVEN SHOP AROUND! WE WILL DRIVE DIRECTLY TO BERNIE & PHYL’S AND WE WILL GO DIRECTLY TO JACK NORTON! We won’t have to worry about hearing about somebody’s “underprices” or “rock bottom deals” or even hear someone say “How do you do it?”. I can simply go and shop hassle free knowing I got a fair deal. Joe M. <back to top> September 12th, 2003 Sales help was extremely helpful & accomodating I purchased bedroom furniture in the new store in Raynham on August 24th. I wanted to let you know what a pleasurable experience it was. I went to the showroom shortly after it opened and their entire staff was friendly, professional & helpful. After my bureau was delivered I went back and asked if I could exchange it for the larger size of the set. My sales person and the customer service manager were extremely helpful & accommodating. Susan A. <back to top> September 11th, 2003 Bernie & Phyl’s treats seniors as “first class citizens” On Friday August 29, 2003 we received delivery of our new dinette set purchased at Bernie & Phyl’s Cambridge store. The courtesy, efficiency, and care in handling and setting up our new set by the young delivery men was a pleasure to see. We would be remiss if we failed to mention our sales representative in the Cambridge store. My wife Cathy and I were first time visitors to Bernie & Phyl’s and he made it a pleasure. We were allowed to browse around, col | |