For all orders placed online that will be delivered outside of our local delivery area of New England and areas of NY and NJ within 250 miles of a store, our professional trained staff of Customer Care Specialists will explore all of the options available to provide you with the least expensive shipping/delivery charge we can based on the specifics of the order and the delivery. While we provide extensive information about the options available on the site, oftentimes we are able to find a shipping option/combination of options that saves you on the shipping charges displayed on the site.

Orders within our our local delivery area (MA, NH, VT, ME, RI, CT, and parts of NY and NJ within 250 miles of a Bernie & Phyl's store) qualify for our Local Platinum Delivery Service, which is a true “white glove” delivery service.

If you place your order by 6PM EST for in-stock merchandise, you may also elect for next day delivery within 85 miles of any of our Bernie & Phyl's Furniture Showroom's at no additional charge, pending availability for that day.

Our trained staff of professional delivery agents will deliver your furniture into your home, place it in the room of your choice, assemble it if required, clean up, and remove all packing materials.

We currently deliver using our Local Platinum Delivery Service anywhere in New England. We can usually make exceptions and deliver outside of our local delivery area within reason. If you’re not sure if we’ll deliver to your area feel free to inquire with one of our Customer Care Specialists.

Local delivery charges within 50 miles of one of our Bernie & Phyl's Furniture Showroom locations range from $69 for a single piece, to a maximum of $99 for multiple rooms of furniture. Deliveries beyond 50 miles up to 250 miles incur an additional charge of one dollar ($1.00) per mile beyond 50 miles.

For bunk beds, an additional $25 fee applies for setup.

If you order a mattress and boxspring/foundation over $499, you will be given the option to receive free delivery or a free frame when you are contacted by a Bernie & Phyl's Customer Care Specialist to confirm your order and schedule delivery. Free delivery is limited to within 50 miles of one of our Showroom locations, and deliveries beyond that area may incur a charge. You are also entitled to free removal of the same number of bedding pieces purchased.

Additional charges may apply for Local Platinum Delivery Service if the delivery requires a hoist, or if there are extenuating circumstances with the delivery including, but not limited to, multiple flights of stairs, a long distance from the truck to the room into which the furniture will be delivered, or delivery to remote areas within our delivery area. All hoists are at the delivery driver's discretion. Any additional charges will be determined by the driver and be discussed with you when your furniture is delivered.

Martha's Vineyard deliveries incur a $50 additional charge to our regular local shipping charges; Nantucket deliveries incur a $100 additional charge.

If you live outside of our local delivery area, and the item is too large to be shipped UPS, we offer affordable, professional long distance delivery.

Please note: While we make every attempt to provide accurate shipping quotes during checkout, actual delivery charges may come out higher or lower based on the specifics of the delivery and are subject to change. Any changes will be discussed with you after you place your order and one of our Customer Care Specialists calls you to confirm your order and schedule delivery.

Delivery charges are calculated based on the overall weight of the shipment, and the location where the delivery is going to.

Locations are designated by zones, and are as follows:

• Zone 1 - DC, DE, MD, NJ, NY, NC, PA, VA
• Zone 2 - FL, GA, SC, AL, MS, TN, KY
• Zone 3 - IL, IN, IA, LA, MI, MO, OH, WI, TX, MN
• Zone 4 - CO, ID, KS, MT, NE, ND, OK, SD, WY, WV, AR
• Zone 5 - AZ, CA, NV, NM, OR, UT, WA

• Louisiana: 700, 701, 702, 703, 704, 705, 707 and 708


• Mississippi: 394, 395 and 396

• California: 90704
• Maine: 04653, 04050, 04645, 04853, 04863
• Maryland: 21824, 21866
• Michigan: 49757, 49775, 49726
• North Carolina: 27959, 27960
• Virginia: 21440
• Washington State: 98236, 98239, 98245, 98249, 98250, 98253, 98260, 98261, 98262, 98277, 98278, 98279, 98110, 98310, 98311, 98312, 98314, 98315, 98337, 98325, 98333, 98340, 98342, 98345, 98346, 98376, 98353, 98359, 98364, 98366, 98367, 98370, 98380, 98383, 98386, 98392, 98393, 98395

• "Bronze" Service
  • “Bronze Garage or First Dry Area Service” includes 2-person delivery to a Garage or
    First Dry Area. No weight limitation. Threshold or stair carries are not available for this level of service.
    
  • “Bronze Threshold Service” includes 2-person, inside the threshold of the residence,
    stair carries (up to two (2) flights prior to the threshold).
    
    
• "Silver" Service includes inside placement and two (2) flights of stairs.
  
  
• “Gold Service” includes inside placement, up to two (2) flights of stairs, unpacking,
  debris removal and set-up limited to fifteen (15) minutes and no usage of tools. Setup
  services are limited to those that can be performed without the use of tools. Setup
  services that exceed fifteen (15) minutes will be charged at a rate of $20.00 Per Quarter
  Hour or Fraction Thereof. Setup Services do NOT include any electrical, plumbing or
  component hookups.
  
  
• “Platinum Service” includes inside placement, up to two (2) flights of stairs, unpacking,
  debris removal, and light assembly limited to thirty (30) minutes. Light assembly
  services are limited to those that can be performed with an adjustable wrench and
  screwdrivers. Light assembly that exceeds thirty (30) minutes will be charged at a rate
  of $20.00 Per Quarter Hour or Fraction Thereof. Light assembly services do NOT
  include any electrical, plumbing or component hookups.

Additional charges may apply under extenuating circumstances, including but not limited to having to deliver up more than two (2) flights of stairs.

Please note: In addition to shipping charges, orders of 1-3 items will be assessed a $45 packaging fee, and orders over 3 pieces will be assessed a $90 packaging fee.

If you’re outside our local delivery area, many of our items can be shipped by UPS. Items shipped by UPS are individually inspected and packed to ensure safe delivery of your furniture. UPS items are delivered to your door. Only items within the size and weight constraints of UPS can be shipped UPS. A per item charge applies for all items shipped by UPS. A packing fee also applies to UPS orders.

Within the next few months we will display per item UPS charges on the website, but until then, after completing your order, you will be contacted by a Bernie & Phyl's customer care specialist and they will provide you with a quote to ship your item(s) by UPS.

Pick up your order at any of our Massachusetts or New Hampshire Bernie & Phyl’s Furniture Showrooms. There is no charge to you for this service. Some items may require assembly after pick-up. A Bernie & Phyl's Customer Care Specialist will contact you after you place your order to confirm your order and let you know when you can pick your furniture up at the showroom of your choice. For in stock items, you may typically pick up your furniture within 24-48 hours.

Please Note: We do not currently allow pick ups from our corporate location in Norton, MA.

For in stock merchandise, the typical approximate delivery times are:

• Local delivery
  Next day - 1 week.
  
  
• Nationwide delivery
  3 - 4 weeks
  
  
• UPS
  2 - 3 weeks
  
  
• In store pickup
  24 - 48 hours
  

If your merchandise is not in stock, these delivery times may vary, but will be confirmed with you when you are contacted by a Customer Care Specialist to confirm your order and schedule delivery.

If the item is being shipped using our nationwide home delivery partner, our warehouse professionals will carefully inspect your furniture for visible damage prior to delivery, dust, assemble, and polish it. Your delivery charge also includes professional packing and preparation for shipping to ensure that no damage occurs during transportation to your home, and insurance to ensure that in the unlikely event that there is any damage that it can be repaired or replaced at your convenience..

If the item is being shipped UPS, the delivery charge includes inspection of the items purchased to ensure they are free of any visible damage prior to delivery, re-packing the items to ensure safe delivery, and insurance on the item at the discretion of the customer.

If you cannot take the entire day off from work, please give us a telephone number where you or someone else can be reached. Our drivers will be glad to contact you 1/2 hour or 1 hour prior to delivery so that you can meet them at your home and return to work once the delivery has been completed.

UPS deliveries can be scheduled for a specific day and approximate time of day (morning or afternoon).

For our Long Distance delivery and UPS shipping option, we cannot postpone a scheduled delivery.