Payments and Financing
	Shipping and Delivery
	Products and Warranties
	Orders, Returns, and Exchanges
	Website and Other Questions
	Questions about Bernie & Phyls

• What payment options do you accept?
• Do you offer financing?
• Do you offer layaway?
• Can I make payments to layaways or other orders online?
• Do you have special financing promotions?
• Can I make payments to my Bernie & Phyl's financing account online?

• What are my options for shipping and delivery?
• What are your delivery charges?
• Can I pick up my furniture myself and avoid delivery charges?
• Do you deliver to my area?
• What if I notice damage to my furniture during delivery?
• What additional services do my shipping/delivery charges include?
• Do I have to wait at home all day for delivery?
• How do I postpone a delivery?

• What quality furniture does Bernie & Phyl's sell?
• What are the warranties on my furniture?
• Are the products on the web site the same as the products at the stores?
• Is my furniture in stock?
• Can I order a swatch of fabric?
• How do I protect my furniture from staining?
• How do I care for my furniture?
• What if I have a problem with my furniture after delivery?

• What will happen after I place my order?
• How will I find out when I can get my furniture?
• Can I place special orders on the website?
• What is your cancellation policy?
• What is your return policy?
• How do I return or exchange an item?
• Can I return or exchange an item at a store location?

• Do I have to register to place an order?
• Why do I have to give you my email address and phone number when I place an order?
• Do you have an email newsletter?
• Is your web site secure?
• Will you sell my information to others?
• Will you share my email address with others?
• Are the circulars on your site current?
• Can I view your TV commercials on the web site?
• Do you have a Room Planner?
• Do you have a Bridal Registry?
• Do you have an Interior Design service?
• Do you have Gift Cards?

• Where are Bernie & Phyl’s Furniture Showrooms located?
• Are there any job openings at Bernie & Phyl’s?
• Where can I learn more about the company?
• Where can I find press information about Bernie & Phyl’s?
• What charity work does Bernie & Phyl’s do?
• How do I request a donation from Bernie & Phyl’s?

Payments & Financing

Over the Internet we can accept Visa, MasterCard, Discover and American Express. COD balances can be paid by the above credit cards, cash or certified check to our Delivery personnel. At our store locations, we can accept all of the above, as well as Personal or Business checks, Money Orders, Traveler's checks, Gift Certificates and, of course, Bernie & Phyl's financing.

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Yes. You can apply online for financing or visit any Bernie & Phyl’s Furniture Showroom to complete an application that can be processed for approval while you shop.

Click here to apply online.

Please note: Because we require a photo ID and signature to complete the finance application process, finance requests approved online need to be taken into a store location with a photo id to be applied to a purchase.

Yes. With a minimum deposit of $50, we will guarantee the price of your merchandise selections for up to 1 year.

Regular monthly payments are required to keep an item on layaway. We also require that you notify us at least 8 weeks in advance when you wish to pick up your furniture.

Please don't forget to give us your new address and telephone numbers if you move. Please visit our Layaway information section for more information.

Yes, we do accept online payments for your Layaway or other undelivered order. Please visit the Layaway information section and select the Payment option.

We can accept any major credit card as a payment for your order or to make a payment on your layaway furniture. If you have it, please include your Sales Order Number with your payment. If you’ve forgotten it, don’t worry - we should be able to track it with your customer information. Just in case we do have difficulty, please make sure to include an email address and telephone number with your payment so that we can contact you with any questions.

If you wish to make a payment for your financing account, please click here and a new window will open to the HSBC website.

Do you have special financing promotions?

Yes! At different times during the year, we advertise special financing promotions. We will make sure that our web site is updated with relevant information when these types of promotions happen. Please sign up for our email newsletters and we will send you a reminder email when we run the next promotion will be held.

You can sign up for email promotions by visiting our home page and entering your email address at the bottom of the page.

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Yes - you can make payments online at the HSBC website by clicking here.

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Shipping & Delivery

We have several options for shipping and delivery including in-store pickup, local white glove Platinum Delivery, UPS, and several options for affordable nationwide delivery. Please visit our Shipping and Delivery section for details on availability, descriptions of service, and pricing information.

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Please visit our Shipping and Delivery section for details on pricing information for our delivery options.

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Yes, you can. A Customer Care Specialist will arrange for the merchandise to be transferred to the Bernie & Phyl's store location of your choosing. There is no charge to you for this service. Some items may be in factory packaging and require assembly after pick-up.

Please Note: We do not currently allow pick ups from our corporate location in Norton, MA.

Our local delivery area is New England, New York, and parts of New Jersey but we offer affordable options for delivery anywhere in the continental 48 states. Visit our Shipping and Delivery section for more details on options and pricing.

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Bernie & Phyl's makes every attempt to ensure that your furniture arrives to you in the condition you would expect. However, if you find any damage at the point of delivery, please point it out to the drivers. Please also contact a Bernie & Phyl's Customer Care Specialist by calling (800) 244-9350.

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If the item is being delivered using our local Platinum white glove delivery service, our warehouse professionals will carefully inspect your furniture for visible damage prior to delivery, dust, and assemble it.

If the item is being shipped UPS, the delivery charge includes inspection of the items purchased to ensure they are free of any visible damage prior to delivery, re-packing the items to ensure safe delivery, and insurance on the item at the discretion of the customer.

If the item is being shipped using our nationwide delivery partner, our warehouse professionals will carefully inspect your furniture for visible damage prior to delivery, dust, assemble, and polish it. Your delivery charge also includes professional packing and preparation for shipping through our nationwide delivery service partner to ensure that no damage occurs during transportation to your home including shrink wrapping your furniture to pallets to ensure nothing is stacked on top of it during transport, and multiple inspections during the delivery process.

For more information, please visit our Shipping and Delivery section.

A Bernie & Phyl’s Customer Care Specialist will call you 1 or 2 days before delivery to give you a 4 hour window of time in which we expect our drivers to make the delivery. In the off chance that the driver is unable to make it during that time, a representative will notify you.

If you cannot take the entire day off from work, please give us a telephone number where you or someone else can be reached. Our drivers will be glad to contact you 1/2 hour or 1 hour prior to delivery so that you can meet them at your home and return to work once the delivery has been completed. UPS deliveries can be scheduled for a specific day and approximate time of day (morning or afternoon).

Different rules apply to our UPS and nationwide delivery options. Please visit our Shipping & Delivery section for more information.

For local area deliveries, our trucks are loaded the day before delivery. If possible, we would appreciate your call to our Shipping Department at (800) 244-9350 at least two days prior to your scheduled delivery date. They will be happy to arrange the rescheduling of the delivery.

For our Long Distance delivery and UPS shipping option, we cannot postpone a scheduled delivery.

Products & Warranties

Our goal is to provide the best furniture values in New England. Our firm commitment is to give you the best prices we can every day, while adhering to strict policies on providing quality and comfort in all of our furniture – that’s what Bernie & Phyl’s is all about – Quality, Comfort, and Price (that’s nice!).

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Generally speaking, the following warranties apply. However, Bernie & Phyl's will honor documented manufacturers' extended warranties.

Case Pieces (most wood furniture) - 1 year against any manufacturer's defects

Upholstery - Varies from 2 years to lifetime, depending on the manufacturer for frame and spring construction, cushions and mechanisms; 1 year on fabric

Mattresses - Sealy and Stearns & Foster warranties bedding for 10 years

We also offer Bernie & Phyl's 5 year limited warranties on all of our furniture with the purchase of a Bernie & Phyl's Wood, Leather, or Fabric Protection Kit when you purchase your furniture. For more information please visit our Warranties & Protection Products section .

Certain clearance items only come with a 30 days warranty, but you may extend that warranty with the purchase of a Bernie & Phyl's Wood, Leather, or Fabric Protection Kit when you purchase your furniture.

Yes – We strive to offer every product we carry in stock at our stores on our web site.

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In most cases, the furniture we offer on the site is in stock. In the event that we happen to sell out of an item but we can still get it from the manufacturer we’ll be more than happy to order it for you. When possible, if we are out of stock but expecting a delivery of the product, we will let you know at the time of purchase when it is expected to be in stock.

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If you would like to look at a swatch of the fabric that is shown on the furniture you have chosen before you purchase or you need it to match window treatments or carpeting, please email us at customerservice@bernieandphyls.com with the piece in which you are interested. We will mail a swatch out to you immediately.

If you need a swatch for a special order fabric that you have purchased at the store it may be available at the point of purchase. Please remember to ask your Sales Consultant to check for you. If they do not have it available, in most cases they can order one for you from the factory.

If you cannot reach your Sales Consultant, please contact us at customerservice@bernieandphyls.com with your order number. We will be happy to obtain one for you and mail it out to you as soon as we get it.

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Bernie & Phyl's Fabric and Leather Protection are unparalleled in the industry for protecting your valuable furnishings against accidental spills, stains and more. A 5 year Bernie & Phyl's limited stain warranty can be purchased with your furniture. For more information on this program visit our Warranties & Protection Products section.

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Please visit our Furniture Care section for information on how to care for upholstered, leather, or wood furniture.

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If, after delivery, you notice a problem with your furniture, we have a full time Customer Service department that is here to assist you with any difficulties.

Please contact us at (800) 244-9350 Monday - Saturday, 9am to 5pm or report the problem online 24 hours a day at customerservice@bernieandphyls.com.

One of our Customer Care Specialists will schedule an appointment with you to have one of our Professional Furniture Technicians come to your home to inspect and/or repair your furniture to your satisfaction.

Please note: We provide "in home" warranty service on any merchandise, provided that your home is within 85 miles of our nearest store location. If you live more than 85 miles from our nearest store, you must return the defective merchandise to one of our store locations and pick it up after it has been serviced.

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Orders, Returns, & Exchanges

After you place your order, you will be contacted within 24 hours (M-F, 9-5pm) to confirm availability of your order, and either schedule a delivery or confirm shipping information and costs.

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Within 24 hours (next business day if order is placed over the weekend or on a holiday) of placing your online order, a Bernie & Phyl’s Customer Care Specialist will contact you to schedule the shipping or delivery of your furniture.

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At the current time, we cannot accept special orders online, although we’re working to change that. If there is an upholstered item that you wish to order with another fabric or leather, please print the product page from the web site and bring it with you to any Bernie & Phyl’s Furniture Showroom, and a trained Sales Consultant will be able to show you available fabric and place your special order for you.

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If you change your mind on stock merchandise, please contact us within 72 hours of purchase to cancel your order prior to delivery. We will happily transfer your deposit to other merchandise of your choosing.

If you find that this is not the right time for you to purchase, we will either hold that money on account for a future purchase or refund your deposit to you by way of Credit Card refund or Company check based on the manner in which you paid.

If you need to cancel anytime after 72 hours of purchasing we will happily transfer your deposit to other merchandise of your choosing or keep it on account for a later time to be used at any one of our stores. Please contact the store from which you made the purchase, call (800) 244-9350 or email us at customerservice@bernieandphyls.com as soon as possible.

Bernie & Phyl's wants all of their customers to be 100% happy with their furniture purchases.

If you wish to return merchandise (other than special orders and mattresses/bedding) and receive a refund, you must return the merchandise within 72 hours of delivery in "like new" condition.

The condition of the goods will be determined by the driver at the time of pick up.

Any returns beyond the 72 hours must be approved by our Customer Care department and will be in the form of store credit only.

Please Note: Refunds or store credits will be issued for the total amount of your sale, less the original delivery charge and equivalent pick up charge. Special order merchandise cannot be returned unless defective.

Bernie & Phyl's wants all of their customers to be 100% happy with their furniture purchases.

If you wish to return merchandise (other than special orders) and receive a refund, you must return the merchandise within 72 hours of delivery in "like new" condition.

The condition of the goods will be determined by the driver at the time of pick up.

Any returns beyond the 72 hours must be approved by our Customer Care department and will be in the form of store credit only.

Please Note: Refunds or store credits will be issued for the total amount of your sale, less the original delivery charge and equivalent pick up charge. Special order merchandise cannot be returned unless defective.

Once you have been given authorization from a Customer Care Specialist to return or exchange an item of furniture, if you prefer to return it to the store you may do so. We do ask that you notify the store as to when they will be making the return or exchange to ensure that this process can be handled smoothly and expeditiously.

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Website & Other Questions

Yes. Currently we require you to register to place an order online. If you would rather not register to place your order, please call us at (800) 244-9350 or visit any one of our Bernie & Phyl's Furniture Showrooms to place your order.

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We require an email address and phone number when processing orders so that we may send an order receipt confirmation and to contact you to schedule delivery or shipping for your order. If you would rather not provide this information, please call us at (800) 244-9350 or visit on of our Bernie & Phyl's Furniture Showrooms to place your order.

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We do – you can sign up to receive our email newsletters by entering your first name and email address below:

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Protecting the order, credit card, and personal information of our customers is one of our main priorities, and we make every effort to ensure your protection through the use of Secure Sockets Layer (SSL) technology. SSL technology encrypts your payment and personal information to prevent the decoding of that information by anyone other than Bernie & Phyl's and our payment processor. Also, after a payment is processed, your credit card information is never stored which prevents the possibility that it could be obtained by someone hacking our site..

You can check the security of your connection by looking at the lower right-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending upon your browser) then SSL is active. To double-check look at the URL line of your browser.

When accessing a secure server, the first characters of the site address will change from "http" to "https." Some versions of browsers and some firewalls don't permit communication through secure servers. If that is the case, you won't even be able to connect to our server, so you won't have to worry about mistakenly placing an order through an unsecured connection.

If you can't access the secure server for whatever reason, please place your order by phone or by visiting one of our Bernie & Phyl’s Furniture Showrooms.

We do not sell your information to anyone. We do share your information with select partners for the purposes of learning more about the shopping habits of our customers so that we may improve the overall Bernie & Phyl’s shopping experience. You can find more information on how your personal information may be shared by visiting our Privacy & Security section.

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We will never share your email address with anyone for the purpose of allowing other companies to market to you. If your email address becomes undeliverable, we may share it with a partner for the purpose of seeing if an email change of address exists for the purpose of updating our own information.

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Yes. We strive to keep the site up to date with the latest special offers, new products, and more. Visit our Online Circular section to view our current circulars.

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Not yet - but we're working on changing that soon!

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Yes – we have a room planner to help in laying out your new room. Visit our Room Planner section to start designing your room.

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Yes. Please visit our Bridal Registry section for more information.

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Yes. Please visit our Interior Design Service section for more information.

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Yes. Please click here to purchase a Bernie & Phyl's Furniture Gift Card.

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Questions About Bernie & Phyl’s

We currently have 6 stores located in Braintree, Raynham, Saugus, Westboro, Hyannis, and Nashua, NH. Please feel free to visit our Store Information section for operating hours, telephone numbers and maps with directions.

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Please visit our employment section of this site. We are always looking for talented, hardworking people who wish to join an exciting and fun company. We have a job application that is available to print. Feel free to complete it and mail it to our Corporate Offices. Or, if you would like to find out more first, please feel free to contact us at Human Resources Department at (800) 244-9350 Monday through Friday 9am to 5pm or by email at humanresources@bernieandphyls.com.

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We have an extensive collection of information about the company available online. Visit our About Bernie & Phyl's section to see what information we have available.

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We have an extensive collection of information about the company available online. Visit our Press Information section to see what information we have available.

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At Bernie & Phyl’s, we believe in giving back to the community that has been so generous to us over the years. We do extensive charity work, and give donations to multiple causes every year. To find out more about our donations and charity work, please visit our Donations section.

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Please visit our Request a Donation section for more information on how to make a donation request.

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