What are the different mattress dimensions?
Twin: 39" X 75"
Twin XL: 39" X 80"
Full: 54" X 75"
Full XL: 54" X 80"
Queen: 60" X 80"
King: 76" X 80"
Cal King: 72" X 84"
What is the difference between a standard foundation and a high profile foundation?
For consumers who don't want the extra height that comes with today's thicker mattresses, Sealy offers standard foundations. These foundations are 5.5" tall as opposed to the high foundations which are approximately 9.25" tall. This reduces the overall height of the sleep set by almost 4" which can make the bed easier to get into and out of. Both the standard and high profile foundations cost the same and both support the mattress properly. Many customers find that their sleep set with a standard foundation looks better when placed on their beds. We recommend the standard foundation unless you specifically need the extra height of a high profile foundation.
Should I replace my box spring when purchasing a new mattress?
Yes! All new mattresses today are designed to work in conjunction with the foundations. A good foundation is as important as a good mattress because it acts much like a large shock absorber, taking a lot of the nightly wear and tear. The foundation to your bed is essential to ensure your comfort and support. Also, none of the major manufacturers will honor their warranties if a new mattress is placed on an old foundation. If the old foundation is defective internally, it may cause your new mattress to fail.
Does a mattress need to be firm in order to be good for me?
No! Sealy Posturepedic sleep sets offer correct support regardless of comfort level or price. Whether your Sealy sleep set is firm, plush or ultra-plush, it will provide you with the proper back support that is so important for a restful nights sleep.
Why are today's mattresses so thick? Will my current sheets fit? Will I be able to find deep pocket sheets?
Today's mattresses are manufactured using a wide range of high tech foams and upholstery materials and they are all now one-sided. Many consumers prefer plush and ultra-plush mattresses and those feels can only be achieved by using multiple layers of foam and fibers which result in thicker mattresses than in years past. You can find deep-pocketed sheets in most retail stores today or online.
How do I maintain consistent comfort feel throughout the life of my bedding?
We recommend that you rotate your Sealy mattress on a regular basis to refresh its comfort. Mattresses contain many layers of upholstery padding to increase their comfort life and support performance. Body indentations can be a normal occurrence in new mattresses, and indicate that the upholstery layers are conforming to a person's individual body contours. To help minimize body impressions, mattresses should be turned occasionally throughout their life.
How do I care for my mattress?
- Proper Installation - Ensure that your new mattress and box spring are properly installed on a sturdy bed frame with a center support for queen and king size mattress sets. Improper installation can damage a new sleep set. If you choose to transport and install your new sleep set yourself, carefully review all installation instructions.
- Rotate It - You should rotate your new mattress from end to end every two weeks for the first three months and then once every six months.
- Use a Protective Mattress Pad - In order to keep your new mattress fresh and free from stains, you should use a quality, washable mattress pad. Stains and soiling will void the manufacturer’s warranty.
- Let It Breathe - If you detect any odors from your new mattress, you should let the mattress “air out.” Most odors dissipate within a week.
- Don’t Dry Clean - The chemicals used in dry cleaning agents and spot removers may be harmful to the mattress fabric or underlying materials. Vacuuming is the only recommended cleaning method. Never soak a mattress or box spring.
- Don’t Remove the Tag - It’s not “illegal” to remove the tag, but the information on the label will assist in identification should you have a warranty claim in the future.
- Save Original Receipts and Warranty Papers - Please be careful to save your original sales receipt and warranty information for any potential future use.
- It’s Not a Trampoline - Don’t allow children to jump on your new sleep set. It could damage the interior construction and void the warranty.
You advertise free delivery on bedding purchases over $499. I just made an online purchase, but I was not able to select this promotion. Why did I not receive this discount?
This offer, as well as any of our other promotional offers, will apply to online customers. When you place an order online you will be charged for delivery. We will process any necessary refunds when we download your order from the website and process it in a timely manner.
Important Informaiton About Your New Sleep Set
There is an initial break in period. All mattresses and foundations are made to order from all new materials. The mattress set may feel slightly different from the floor model for that reason.
All new foams, fiber, and fabric may have a slight odor that will dissipate over a few days. There may be an adjustment period for your body to adjust to the new comfort level of the product.
Today’s mattress products are designed to provide optimal support, conformance, and motion separation. Like a fine pair of leather shoes, the mattress may conform to the body and body impressions of up to 1 ½” are possible and normal. This is caused by the compression of the foam and fibers. Impressions greater than 1 ½” would be covered under the warranty.
Please review the warranty card that will be attached to your new purchase. It will outline what is covered under the terms of the warranty. It is recommended that you take your warranty card and store receipt, place it in a ziplock bag and slip it between your mattress and foundation.
Please take proper care of your new sleep set. Mattresses in an unsanitary condition will void the warranty. That includes stains and soiling.
If a foundation is used under your new mattress, it must be the matching foundation from the manufacturer. All other foundations will void the warranty. Mattresses on a platform bed are covered under the manufacturers warranty.
My new mattress doesn't feel the way I remember. I'm thinking about exchanging it. Do you have an exchange policy?
Yes, here is our Comfort Exchange policy:
When purchasing a new sleep set, there are a couple of things to be aware of. A new sleep set will be firmer on delivery than the floor model that you tried. All new mattresses will soften a bit in the first 90 days or so. Secondly, it may take several weeks for you to acclimate to a new sleep surface. Most people have
been sleeping on the same sleep set for years and it’s only natural that it might take awhile to get used to you new bed.
We ask that you sleep on your new sleep set for at least 30 days, to allow the bed to break in and to give your body time to adjust to the new sleep surface. Comfort exchanges cannot be offered less than 30 days after delivery. We will allow you up to 90 days, after delivery, to take advantage of a comfort exchange.
If, after sleeping on you new sleep set for a minimum of 30 days, you are not happy with the comfort that the set provides, you may reselect any other mattress, of the same or higher value, within 90 days of delivery. One comfort exchange per customer. You will receive a credit for the full price of your original mattress purchase, less any original delivery charge, to apply towards your reselection. A $199 redelivery/removal fee will be assessed on your reselected mattress.
If you take advantage of your one time comfort exchange and you reselect to a different brand, you may exchange your foundation. There will be an additional $50 redelivery/removal fee assessed.
We will not exchange any mattress that is stained in any way whatsoever, due to state and federal laws designed to protect public health.
We will not exchange mattresses or foundations due to height issues. Your sales consultant will be happy to measure the thickness of your new sleep set and show you how to measure it’s height on your new bed, if you are purchasing one from us, or on the bed your currently own.
We recommend a low profile box spring with all new mattress sets and we offer lo profile bed frames as well. The height of the bed is an important issue which some customers overlook. Please be careful to select the correct combination of mattress, foundation, and bed frame to achieve your desired height.
Our comfort exchange policy applies to all sets of Sealy Posturepedic, Stearns and Foster, Sealy Comfort Series Memory Foam, and Serta iComfort.