For all orders placed online that will be delivered outside of our local delivery area within 50 miles of a store, our professional trained staff of Customer Care Specialists will explore all of the options available to provide you with the least expensive shipping/delivery charge we can based on the specifics of the order and the delivery. While we provide extensive information about the options available on the site, oftentimes, we are able to find a shipping option or combination of options that saves you on the shipping charges displayed on the site.
What options do I have for delivery or shipping my order?
Orders within our local delivery area (within 50 miles of a Bernie & Phyl's store) qualify for our Local Platinum Delivery Service, which is a true “white glove” delivery service.
Our trained staff of professional delivery agents will deliver your furniture into your home, place it in the room of your choice, assemble it if required, clean up, and remove all packing materials.
We currently deliver using our Local Platinum Delivery Service. If you’re not sure if we’ll deliver to your area feel free to inquire with one of our Customer Care Specialists.
Local delivery charges within 50 miles of one of our Bernie & Phyl's Furniture Showroom locations range from $69 for a single piece, to a maximum of $109 for multiple rooms of furniture.
If you order a mattress and boxspring/foundation over $499, you will be given free local delivery. Free delivery is limited to within 50 miles of one of our Showroom locations. Deliveries beyond that area may incur a charge. You are also entitled to free removal of the same number of bedding pieces purchased. Additional charges may apply for Local Platinum Delivery Service if the delivery requires a hoist, or if there are extenuating circumstances with the delivery including, but not limited to, multiple flights of stairs, a long distance from the truck to the room into which the furniture will be delivered, or delivery to remote areas within our delivery area. All hoists are at the delivery driver's discretion. Any additional charges will be determined by the driver and be discussed with you when your furniture is delivered.
Important information about deliveries to Martha's Vineyard, Nantucket, or another island
Martha's Vineyard deliveries incur a $75 additional charge to our regular local shipping charges; Nantucket deliveries incur a $150 additional charge
If you live outside of our local delivery area, and the item is too large to be shipped UPS, we offer affordable, professional long distance delivery.
Please note: While we make every attempt to provide accurate shipping quotes during checkout, actual delivery charges may come out higher or lower based on the specifics of the delivery and are subject to change. Any changes will be discussed with you after you place your order and one of our Customer Care Specialists calls you to confirm your order and schedule delivery.
Delivery charges are calculated based on the overall weight of the shipment, and the location where the delivery is going to. Locations are designated by zones, and are as follows:
The following zip codes are not serviced by our nationwide shipping partner. Only products that can be shipped UPS can be delivered to the following zip codes:
Nationwide Platinum Delivery Service
“Platinum Service” includes inside placement, up to two (2) flights of stairs, unpacking, debris removal, and light assembly limited to thirty (30) minutes. Light assembly services are limited to those that can be performed with an adjustable wrench and screwdrivers. Light assembly that exceeds thirty (30) minutes will be charged at a rate of $20.00 Per Quarter Hour or Fraction Thereof. Light assembly services do NOT include any electrical, plumbing or component hookups.
Additional charges may apply under extenuating circumstances, including but not limited to having to deliver up more than two (2) flights of stairs. Shipping charges will be assessed at checkout and will be based on item quantity and the ship to zip code.
Pick up your order at any of our Massachusetts or New Hampshire Bernie & Phyl’s Furniture Showrooms. There is no charge to you for this service. Some items may require assembly after pick-up. A Bernie & Phyl's Customer Care Specialist will contact you after you place your order to confirm your order and let you know when you can pick your furniture up at the showroom of your choice. For in stock items, you may typically pick up your furniture within 24-72 hours.
Please Note: We do not currently allow pick-ups from our corporate location in Norton, MA.
How long will it take for my delivery to arrive?
For in stock merchandise, the typical approximate delivery times are:
If your merchandise is not in stock, these delivery times may vary, but will be confirmed with you when you are contacted by a Customer Care Specialist to confirm your order and schedule delivery.
What additional services do my shipping/delivery charges include?
Our warehouse professionals will carefully inspect your furniture for visible damage prior to delivery, dust, assemble, and polish it prior to delivery.
If the item is being shipped using our nationwide home delivery partner, our warehouse professionals will carefully inspect your furniture for visible damage prior to delivery, dust, assemble, and polish it. Your delivery charge also includes professional packing and preparation for shipping to ensure that no damage occurs during transportation to your home, and insurance to ensure that in the unlikely event that there is any damage that it can be repaired or replaced at your convenience.
Do I have to wait home all day for delivery?
A Bernie & Phyl’s Customer Care Specialist will call you 1 or 2 days before delivery to give you a 4 hour window of time in which we expect our drivers to make the delivery. If the driver is unable to make it during the scheduled time frame, a representative will notify you.
If you cannot take the entire day off from work, please give us a telephone number where you or someone else can be reached. Our drivers will be glad to contact you 1/2 hour or 1 hour prior to delivery so that you can meet them at your home and return to work once the delivery has been completed.
How do I postpone my delivery?
For local area deliveries, our trucks are loaded the day before delivery. If possible, we would appreciate that you call a Customer Care Specialist at (800) 244-9350 at least two days prior to your scheduled delivery date. They will be happy to assist you with rescheduling your delivery.
For our Long Distance delivery and UPS shipping option, we cannot postpone a scheduled delivery.