Placing Orders, Returns & Exchanges

What will happen after I place my order?
After you place your order, you will be contacted within 24 hours (M-F, 9-5pm) to confirm availability of your order, and either schedule a delivery or confirm shipping information and costs.

How will I find out when I can get my furniture?
Within 24 hours (next business day if order is placed over the weekend or on a holiday) of placing your online order, a Bernie & Phyl's Customer Care Specialist will contact you to schedule the shipping or delivery of your furniture.

Can I place special orders on the website?
At the current time, we cannot accept special orders online, although we're working to change that. If there is an upholstered item that you wish to order with another fabric or leather, please print the product page from the web site and bring it with you to any Bernie & Phyl's Furniture Showroom, and a trained Sales Consultant will be able to show you available fabric and place your special order for you.

What is your cancellation policy?
If you change your mind on stock merchandise, please contact us within 72 hours of purchase to cancel your order prior to delivery. We will happily transfer your deposit to other merchandise of your choosing.

If you find that this is not the right time for you to purchase, we will either hold that money on account for a future purchase or refund your deposit to you by way of Credit Card refund or Company check based on the manner in which you paid.

If you need to cancel anytime after 72 hours of purchasing we will happily transfer your deposit to other merchandise of your choosing or keep it on account for a later time to be used at any one of our stores. Please contact the store from which you made the purchase, call (800) 244-9350 or email us at customerservice@bernieandphyls.com as soon as possible.

What is your return policy?
Bernie & Phyl's wants all of their customers to be 100% happy with their furniture purchases.

If you wish to return merchandise (other than special orders and mattresses/bedding) and receive a refund, you must return the merchandise within 72 hours of delivery in "like new" condition.

The condition of the goods will be determined by the driver at the time of pick up.

Any returns beyond the 72 hours must be approved by our Customer Care department and will be in the form of store credit only.

Please Note: Refunds or store credits will be issued for the total amount of your sale, less the original delivery charge and equivalent pick up charge. Special order merchandise cannot be returned unless defective.

How do I return or exchange an item?
Bernie & Phyl's wants all of their customers to be 100% happy with their furniture purchases.

If you wish to return merchandise (other than special orders) and receive a refund, you must return the merchandise within 72 hours of delivery in "like new" condition.

The condition of the goods will be determined by the driver at the time of pick up.

Any returns beyond the 72 hours must be approved by our Customer Care department and will be in the form of store credit only.

Please Note: Refunds or store credits will be issued for the total amount of your sale, less the original delivery charge and equivalent pick up charge. Special order merchandise cannot be returned unless defective.

Can I return or exchange an item at a store location?
Once you have been given authorization from a Customer Care Specialist to return or exchange an item of furniture, if you prefer to return it to the store you may do so. We do ask that you notify the store as to when they will be making the return or exchange to ensure that this process can be handled smoothly and expeditiously.

Please wait...

x

You Pay :  $0.00