Bernie & Phyl's Protection Program

Leather Protection Program

TERMS AND CONDITIONS
This warranty covers stains on finished, top coated leather, vinyl or polyurethane from food or beverages, stains from human or pet bodily fluids, stains from grass, grease, ballpoint pen ink  or markers, stains from gum, nail polish, cosmetics, lipstick and crayon, as well as accidental rips, cuts, burns and punctures. All claims must be reported to Bernie & Phyl’s by the original purchaser within five (5) days of the date of one of the above mentioned incidents. To report a claim, please call Customer Care Department at 800-244-9350. Please have your store receipt available. In the event of a permanent stain caused by any covered substance, you must first blot excess fluids with a soft absorbent cloth. In the event the stain becomes permanent or if you have an accidental rip, tear, burn or puncture under the terms and conditions of this limited warranty, Bernie and Phyl’s, at its discretion will provide the following services:

  • Have the stained area cleaned by an authorized Bernie and Phyl’s technician to the fullest possible degree at no cost to the customer.
  • If the stain cannot be removed by a Bernie and Phyl’s technician, we will re-upholster the stained area to the fullest possible degree. Bernie and Phyl’s reserves the right to service the affected piece in the home or pick it up for shop repair if necessary within 50 miles of closest store.
  • Have the torn, burned or punctured area serviced by an authorized Bernie and Phyl’s technician to the fullest possible degree at no cost to the customer.
  • If the torn, burned or punctured area cannot be repaired by a Bernie and Phyl’s technician, we will reupholster the area to the fullest possible degree, If steps 1 thru 4 cannot be accomplished, at Bernie and Phyl’s discretion, the affected piece only will be replaced upon return or the original purchaser may reselect a new piece of furniture of equal value and quality.
  • Once the piece has been replaced, the warranty has been fulfilled and a new warranty would need to be purchased under the same terms and conditions.


5 YEAR LIMITED WARRANTY DOES NOT APPLY TO:

  • Any staining, tear, burn or puncture caused by acts of abuse, neglect, vandalism, misuse of the leather, vinyl or polyurethane or acts which would cause abnormal discoloration or deterioration of the leather, vinyl or polyurethane. Everyday soiling or stains, burns, tears or punctures caused by house fires, flooding, wind, lighting, hail snow, rain, sunlight, harsh or corrosive chemicals, acids, plant foods, fertilizers, bleach, dyes, paints, hair gel or hair sprays, perspiration, accumulated multiples damages or anything not specially mentioned as covered.
  • Leather, vinyl or polyurethane which has already been repaired or replaced.
  • Damage caused by improper cleaning methods or the use of improper cleaning materials.
  • Furniture that has been located in a business, commercial facility, storage facility, outdoors, school, dorm or rental property.
  • Damage caused by moving furniture.
  • Dye lot differences.

Wood Protection Program

TERMS AND CONDITIONS
This warranty applies to clear coated and lacquered wood furniture that becomes permanently stained from any food or beverage normally consumed by humans, stained from gum or nail polish. This warranty also applies to damage caused by accidental heat marks and liquid rings, accidental scratches or gouges that penetrate the clear coat finish, accidental chips or dents. Also covered are checking, cracking, bubbling or peeling of the clear coat finish, accidental structural damage to the wood frame or assembly joints, accidental scratching or chipping of the glass components and loss of silvering of mirrors, All claims must be reported to Bernie and Phyl’s by the original purchaser within five (5) days of the date of one the above mentioned incidents. To report a claim, please call our Customer Care Department at 800-244-9350. Please have your store receipt available. Stains caused by food or beverage spills must first be treated with the furniture cream that is provided at the time of occurrence. In the event that the stain becomes permanent and the furniture cream provided does not remove the stain or in the event of an accidental heat mark, liquids rings, scratches or accidental structural damage, under the terms and conditions of this limited warranty Bernie and Phyl’s, at its discretion, will provide the following services:

  • Have the stained area cleaned by an authorized Bernie and Phyl’s technician to the fullest possible degree at no cost to the customer.
  • If the stain cannot be removed by a Bernie and Phyl’s technician, we will refinish the stained area to the fullest possible degree. Bernie and Phyl’s reserves the right to service the affected piece in the home or pick it up for shop repair if necessary within 50 miles of closest store.
  • Have the heat-marked, liquid-marked, scratched, and accidental structural-damage area serviced by an authorized Bernie and Phyl’s technician to the fullest possible degree at no cost to the customer. If steps 1 thru 3 cannot be accomplished, at Bernie and Phyl’s discretion, the affected piece only will be replaced upon return or the original purchaser may reselect a new piece of furniture of equal value and quality.
  • Once the piece has been replaced, the warranty has been fulfilled and a new warranty would need to be purchased under the same terms and conditions.

5 YEAR LIMITED WARRANTY DOES NOT APPLY TO:

  • Any heat marks, liquid stains or gauges caused by an act of abuse, neglect, vandalism or surfaces scratches in the clear coat finish.
  • Misuse of the wood surfaces or acts that would cause abnormal discoloration or deterioration of wood finish, normal soiling, damage from fire, flood, wind, lightning, hail, snow, rain, sun, harsh or corrosive chemicals, acids, fertilizers, bleach, inks, dyes, paints, hair care products, cosmetics or accumulated multiple damages.
  • Damage caused by improper cleaning methods or improper cleaning materials that were used other than Bernie and Phyl’s.
  • Furniture that has been located in a business, commercial facility, storage facility, outdoors, school, dorm or rental property.
  • Damage caused by moving furniture.

Fabric Protection Program

TERMS AND CONDITIONS
Your service warranty will cover food and beverage spills, human and pet bodily fluids, stains from grass, grease, ballpoint pen ink, gum, nail polish, cosmetics, lipstick and crayon marks. This warranty also covers accidental rips, tears, cuts and burns. All claims must be reported to Bernie and Phyl’s by the original purchaser within five (5) days of the date of one of the above mentioned incidents with a description of the stain. To report a claim, please contact our Customer Care Department at 800-244-9350. Stains caused by any of the above listed substances must first be blotted immediately with a dry, soft, absorbent cloth. In the event the stain becomes permanent or in the event of an accidental rip, tear, cut or burn, under the terms and conditions of this limited warranty, Bernie and Phyl’s, at its discretion, will provide the following services:

  • Cleaning materials appropriate for the specific type of food, drink, human or pet bodily fluid stain issue.
  • Cleaning of the stained area by our authorized technician, to the fullest possible degree, at no cost to the customer
  • Reupholstering of the stained, torn, ripped or burned area, to the fullest possible degree, by our authorized technician if the stain cannot be removed by cleaning. Bernie and Phyl’s reserves the right to service the affected piece in the home or pick it up for shop repair if needed within 50 miles of our closest store. If the above steps do not resolve the problem, Bernie and Phyl’s, at its discretion, will replace the affected piece upon return or allow the original purchaser to re-select a new piece of furniture of equal value and quality. Once the piece is replaced, this warranty is fulfilled and a new warranty will have to be purchased to protect the replacement/re-selection.

5 YEAR LIMITED WARRANTY DOES NOT APPLY TO:

  • Any staining, rips, tears, punctures or burns caused by acts of abuse, neglect, vandalism, misuse of the fabric or acts which would cause abnormal discoloration or deterioration of the fabric. Everyday soiling or stains, burns caused by house fires, flooding, wind, lighting, hail, snow, rain, sunlight, harsh or corrosive chemicals, acids, plant foods, fertilizers, bleach, dyes, paints, hair gel or hair sprays, perspirations, accumulated multiple damages or anything not specifically mentioned as covered.
  • Damage caused by improper cleaning methods or the use of improper cleaning materials other than those provided by Bernie and Phyl’s.
  • Furniture that has been located in a business, commercial facility, storage facility, outdoors, school, dorm or rental property.
  • Damage caused by moving furniture.
  • Dye lot differences.

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