No matter how careful you are with your new home furnishings, we all know that accidents can happen. Over the years, servicing our customers, we have learned a lot about the accidents and damages that commonly occur. We have designed our Furniture Protection Plan to protect you and your furniture for 5 full years from the kinds of things that happen, even in the most carefully maintained homes.
If you suffer any qualifying damage covered by this Plan all you have to do is call our Customer Care department. Our expert Customer Care representatives will be able to assist you to resolve your problem quickly and efficiently by providing cleaning tips or products or, if necessary, scheduling a home visit by one of our Service Technicians. One call to Bernie and Phyl’s Customer Care department is all it takes.
Best of all, if you never need to make use of your Furniture Protection plan during the 5 years you are covered, we will issue you a store credit equal to the total cost of your Protection plan. If you need to use it, you’re covered….. if you don’t need to use it, you don’t lose it!
|What Your Plan Protects||Fabric||Leather||Wood|
Most Accidental Stains including food
|Accidental Burn or Singe Marks|
|Accidental Rips, Tears or Punctures|
|Failure of integral electrical components|
|Breakage of mechanisms|
|Accidental heat or water marks or liquid
|Accidental scratches or gouges that
ppenetrate the clear coat finish, chips and dents.
|Checking, cracking, bubbling or peeling
pof the clear coat finish or lifting of
|Accidental structural damage to wood
pframe or assembly joints
|Accidental scratching or chipping of
pglass components or loss of silvering on
Upon receiving a claim covered by this Plan, Bernie and Phyl’s will provide repair advice and/or products to aid in stain removal or repair of the damage. If the stain or damage persists, Bernie and Phyl’s will schedule a no charge in home visit by a professional technician. If the technician determines that repairs must be made off site, the damaged furniture will be removed and returned at no cost to You. If the stain or damaged part or area cannot be repaired or replaced, or if a part is not available, Bernie and Phyl’s will authorize issuance of a store credit equal to the retail purchase price (excluding taxes and fees) of the non repairable furniture piece. You may use this store credit to select a replacement piece of furniture at a price equal to or less than that of the damaged furniture. We will not replace or otherwise service matching pieces of furniture that are not damaged or covered under this plan. This plan does not transfer to replacement furniture. This plan does not provide coverage for rental, nonresidential, institutional or commercial use. You must live within 50 miles of the nearest Bernie and Phyl’s location to receive in home service. Damaged furniture may be dropped off at any Bernie and Phyl’s location for servicing under this agreement.
Fading of the upholstery, color loss and/or discoloration of fabric or wood, or fabrics that become worn or soiled from everyday use including body oil, hair oil and perspiration.
Content updated on : January 29, 2018