Delivery & In-Store Pickup

Bernie & Phyl's offers several options for delivery and pickup to meet your needs and budget.  Premium Delivery, Threshold Delivery and In-Store Pickup are available for most merchandise.  Some items may ship directly to your home from the manufacturer.  Please note that a person aged 18 years or older is required to accept and sign upon delivery or pickup for all items besides ship direct items (those that ship via UPS or FedEx).

For all orders placed online that will be delivered outside of our local delivery area, a member of our staff will explore all of the options available to provide you with the least expensive shipping/delivery charge we can based on the specifics of the order and the delivery. While we provide extensive information about the options available on the site, oftentimes, we are able to find a shipping option or combination of options that saves you on the shipping charges displayed on the site.

Please see our Delivery FAQ's for more information regarding Premium versus Threshold Delivery.

Delivery Options

Orders within our local delivery area qualify for our Premium Delivery Service, which is a true “white glove” delivery service.  Our trained staff of professional delivery agents will deliver your furniture into your home, place it in the room of your choice, assemble it if required, clean up, and remove all packing materials. Prior to delivery, our warehouse professionals will carefully inspect your furniture for visible damage, dust, assemble, and polish it.

We charge 6% of retail price excluding protection or recycle fees with a minimum of $129.99 and a maximum of $499.99 for local Premium Delivery.  If you order a mattress and boxspring/foundation over $999.99, you will be given free local Premium Delivery.  Mattress deliveries beyond our local delivery area may incur a charge.  You are also entitled to free removal of the same number of bedding pieces purchased.  Premium Delivery fees for clearance or outlet merchandise may vary.

Additional charges may apply for Premium Delivery Service if the delivery requires a hoist, or if there are extenuating circumstances with the delivery including, but not limited to, multiple flights of stairs, a long distance from the truck to the room into which the furniture will be delivered, or delivery to remote areas within our delivery area. All hoists are at the delivery driver's discretion. Any additional charges will be determined by the driver and be discussed with you when your furniture is delivered.  

Martha's Vineyard deliveries incur a $75 additional charge to our regular local shipping charges; Nantucket deliveries incur a $150 additional charge.

If you need your old furniture removed, we are the only furniture retailer in the area to offer a furniture Furniture Recycling Program

Please contact your nearest Bernie & Phyl's Showroom for more details.


Mattress Delivery

Bernie & Phyl's offers free setup of your bedding, free removal of your old mattress and free local delivery when you purchase mattresses over $999.99. Mattress deliveries beyond our local delivery area may incur a charge.  You are entitled to free removal of the same number of bedding pieces purchased.

This offer, as well as any of our other promotional mattress offers, applies to all purchases made online or in one of our store locations. In some instances, when you place an order online you may be charged for delivery. We will process any necessary refunds when we review your order from the website, and we will process it in a timely manner.

Free Threshold Delivery (Delivery to Your Door) is available in our local delivery area only.  Threshold Delivery is a contactless method of delivery that allows drivers to leave your furniture in the first dry area on your property, such as a garage or covered porch, so you can be sure your delivery is safe and protected from the elements. This method allows you to choose a designated delivery date and requires a signature upon delivery. Furniture is kept in its original packaging from the manufacturer.  Some items may require assembly after delivery.  

Not included with threshold delivery are the following: placement of furniture in your house, apartment or condominium; delivery outside our local area; assembly of furniture; unwrapping, unpacking or removal of packing materials. 

Our Furniture Recycling Program is only available with Premium Delivery.

Please contact your nearest Bernie & Phyl's Showroom for more details.  

Pick up your order at one of our Massachusetts, New Hampshire, or Maine Bernie & Phyl’s Furniture Showrooms. There is no charge to you for this service. Some items may require assembly after pickup. A Bernie & Phyl's Customer Relations Specialist will contact you after you place your order to confirm your order and let you know when you can pick your furniture up at the showroom of your choice. For in stock items, you may typically pick up your furniture within 24-72 hours.

Please Note: We do not currently allow pick-ups from our corporate location in Norton, MA.  We also do not allow pick-ups from our Natick, MA store location at this time.

Next Day Delivery on In-Stock Furniture available in local delivery area only. To ensure Next Day Delivery, orders must be placed by 3:00PM. Next Day Deliveries can be scheduled for Tuesday through Saturday.

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