Frequently Asked
Can I place an order over the phone?
Yes, you can place an order by phone by calling your nearest showroom or 1-800-244-9350. You can also place your order online or visiting one of our showrooms.
Will my credit card be charged at the time of purchase?
Yes, your credit card will be charged at the time of purchase. You have the option of paying in full or reserving your furniture with a 20% deposit at the time of purchase. For special-order merchandise (customized), a non-refundable 20% deposit is required.
How can I check the status of a purchase?
You may check the status of a purchase prior to delivery day by contacting the store location where you made the purchase. If you purchased online, please call 1-508-824-9655 and select Option 2 for e-commerce between the hours of 11:00 AM and 7:00 PM Monday – Friday, 10:00 AM and 8:00 PM Saturday and 11:00 AM – 6:00 PM Sunday. If you would like to track your delivery on the scheduled delivery day, please track here.
Do I need to take measurements prior to placing an order?
We recommend that you take measurements of the space in which your furniture will be placed and that you measure any threshold through which the furniture will be moved. Your Sales Associate will be able to work with you to find furniture that will fit in your home or chat live with a member of our e-commerce team Monday – Friday 10:00 AM – 7:00 PM, Saturday 10:00 AM – 8:00 PM and Sunday 10:00 AM – 6:00 PM.
How do I cancel my order?
If you wish to cancel an order for merchandise prior to delivery, you must do so at least 72 hours prior to your scheduled delivery or pickup date. If you wish to cancel a special order (customized merchandise), a 20% cancellation fee is incurred. Any deposit on a special order more than 20% will be issued as a store credit or refunded. We are unable to cancel orders for ship direct merchandise (found in the Appliances & Accessories category on our website) more than 24 hours after the order is placed. Please visit our Return Policy page for complete details regarding returns, cancellations, refunds, and more.