Protect Your Home Furnishings
No matter how careful you are with your new home furnishings, we all know that accidents can happen. Over the years servicing our customers, we have learned a lot about the accidents and damages that commonly occur. We have designed our Furniture Protection Plan to protect you and your furniture for 5 full years from the kinds of things that happen, even in the most carefully maintained homes.
If you suffer any qualifying damage covered by this Plan all you have to do is call our Customer Care Department. Our expert Customer Care Representatives will be able to assist you to resolve your problem quickly and efficiently by providing cleaning tips or products or, if necessary, scheduling a home visit by one of our Service Technicians.
Best of all, if you never need to make use of your Furniture Protection plan during the 5 years you are covered, we will issue you a store credit equal to the total cost of your Protection Plan. If you need to use it, you’re covered…..if you don’t need to use it, you don’t lose it!
What To Do If Damage Occurs
If you have a spill on leather, fabric or wood, be sure to blot any excess liquid up immediately with a soft, absorbent towel………don’t rub, blot. This will help to prevent stains from setting.
If a stain persists or any other covered damage occurs, please call Bernie and Phyl’s Customer Care Department within 5 days of discovering the damage, and we’ll take it from there. Have your sales receipt handy, and we will work with you towards a resolution in accordance with this Plan.
Our Customer Care Department can be reached at 1-800-244-9350 (option 2), Monday through Friday 9:00 AM to 5:00 PM and Saturday 9:00 AM to 1:00 PM.
What Your Plan Protects
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Most Accidental Stains including food and beverage spills, human and pet bodily fluids, grass and grease stains, ballpoint pen ink, gum, nail polish, cosmetics, lipstick and crayon marks. |
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| Accidental Burn or Singe Marks |
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| Accidental Rips, Tears or Punctures |
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| Failure of integral electrical components |
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| Breakage of mechanisms |
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| Accidental heat or water marks or liquid rings. |
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| Accidental scratches or gouges that penetrate the clear coat finish, chips and dents. |
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| Checking, cracking, bubbling or peeling of the clear coat finish or lifting of veneers |
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| Accidental structural damage to wood frame or assembly joints |
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| Accidental scratching or chipping of glass components or loss of silvering on mirrors |
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What This Plan Does Not Cover:
- Any staining, rips, tears, punctures, burns or gouges caused by acts of abuse or neglect. Stains or damage caused by transit or movement between residences or storage. Furniture used where it may be directly or indirectly exposed to the elements of nature. Stains or damage caused A: by use of improper cleaning methods or improper cleaning materials (other than those provided by Bernie and Phyl’s specifically for use with the covered furniture) or damage from acid, bleach, caustic solutions, mildew, mold or accumulation of stains, scratches or other damage.
- Fading of the upholstery, color loss and/or discoloration of fabric or wood, or fabrics that become worn or soiled from everyday use including body oil, hair oil and perspiration.
- Pilling of upholstery fabric.
- Wear and tear from normal usage.
- Pet damage other than pet bodily fluids, including damage caused by claws and teeth.
- Wood surface scratches, dents, chips or gouges that do not penetrate through the clear coat finish.
- Leather surface scratches that do not penetrate through the finish.
- Dye lot or texture variations.
- Odors.
Content updated on : July 8, 2021