No matter how careful you are with your new home furnishings, we all know that accidents can happen. Over the years servicing our customers, we have learned a lot about the accidents and damages that commonly occur. We have designed our Furniture Protection Plan to protect you and your furniture for 5 full years from the kinds of things that happen, even in the most carefully maintained homes.
If you suffer any qualifying damage covered by this Plan all you have to do is call our Customer Care Department. Our expert Customer Care Representatives will be able to assist you to resolve your problem quickly and efficiently by providing cleaning tips or products or, if necessary, scheduling a home visit by one of our Service Technicians.
Best of all, if you never need to make use of your Furniture Protection plan during the 5 years you are covered, we will issue you a store credit equal to the total cost of your Protection Plan. If you need to use it, you’re covered…..if you don’t need to use it, you don’t lose it!
If you have a spill on leather, fabric or wood, be sure to blot any excess liquid up immediately with a soft, absorbent towel………don’t rub, blot. This will help to prevent stains from setting.
If a stain persists or any other covered damage occurs, please call Bernie and Phyl’s Customer Care Department within 5 days of discovering the damage, and we’ll take it from there. Have your sales receipt handy, and we will work with you towards a resolution in accordance with this Plan.
Our Customer Care Department can be reached at 1-800-244-9350 (option 2), Monday through Friday 9:00 AM to 5:00 PM and Saturday 9:00 AM to 1:00 PM.