Yes, you can place an order by phone by calling your nearest showroom or 1-800-244-9350.  You can also place your order online or visiting one of our showrooms.

Yes, your credit card will be charged at the time of purchase. You have the option of paying in full or reserving your furniture with a 20% deposit at the time of purchase. For special-order merchandise (customized), a non-refundable 20% deposit is required.

You may check the status of a purchase prior to delivery day by contacting the store location where you made the purchase. If you purchased online, please call 1-508-824-9655 and select Option 2 for e-commerce between the hours of 11:00 AM and 7:00 PM Monday – Friday, 10:00 AM and 8:00 PM Saturday and 11:00 AM – 6:00 PM Sunday. If you would like to track your delivery on the scheduled delivery day, please track here.

We recommend that you take measurements of the space in which your furniture will be placed and that you measure any threshold through which the furniture will be moved. Your Sales Associate will be able to work with you to find furniture that will fit in your home or chat live with a member of our e-commerce team Monday – Friday 10:00 AM – 7:00 PM, Saturday 10:00 AM – 8:00 PM and Sunday 10:00 AM – 6:00 PM.

If you wish to cancel an order for merchandise prior to delivery, you must do so at least 72 hours prior to your scheduled delivery or pickup date. If you wish to cancel a special order (customized merchandise), a 20% cancellation fee is incurred. Any deposit on a special order more than 20% will be issued as a store credit or refunded. We are unable to cancel orders for ship direct merchandise (found in the Appliances & Accessories category on our website) more than 24 hours after the order is placed. Please visit our Return Policy page for complete details regarding returns, cancellations, refunds, and more.

Please contact the store location where you made the purchase to make changes to your order. If you purchased online, please call 1-508-824-9655 and select Option 2 for e-commerce between the hours of 11:00 AM and 7:00 PM Monday – Friday, 10:00 AM and 8:00 PM Saturday and 11:00 AM to 6:00 PM Sunday. We require that any changes be made at least 72 hours prior to your scheduled delivery. We are unable to accommodate changes to special (customized) orders.

Yes, we sell Bernie & Phyl’s gift cards which you can purchase over the phone by calling your nearest showroom or 1-800-244-9350 or visiting your nearest showroom. You may also purchase a gift card online.

Currently, we are unable to accept gift cards as payment online, however, we are developing this capability. Check back soon! In the meantime, if you wish to pay via gift card for an order, please call your nearest showroom or 1-800-244-9350 or visit your nearest showroom.

Not all products shown online are on display in our showrooms. Space may be limited in some store locations so we may show a product in one finish or color in a store whereas online we show the same pieces in multiple finishes, fabrics, or colors. Look for the section on the product page called “On Display In:” to find which location you can see that piece. You will also see a section called, “Alternate fabrics, finishes, or other pieces in this collection on display in:” because often we will show similar pieces in showrooms that will give you an idea of what other fabrics, finishes or colors may be available.

Yes, many accessories and wall art are available in our showrooms that are not shown online. We have a huge variety of accessories, and this inventory changes often so it's not always possible to post online, but you will find some great pieces in our stores that will help complete the design of any space in your home!

We do not accept payments in cash at the time of delivery. All order balances must be paid in full prior to delivery.

Yes, you can make a payment in full or pay a portion of your order using you credit card or PayPal account on our Make a Payment page.

Available financing options include the Bernie & Phyl’s Financing subject to credit approval and Affirm along with a no credit needed lease-to-own option from Koalafi. Please visit our Financing Overview page for more information.

Bernie & Phyl’s Financing  is by Wells Fargo Bank, N.A. You may find more information about financing through Wells Fargo here.

You can make a payment on your Bernie & Phyl’s financing via Wells Fargo Retail Services customer website.

You will receive your first bill within 30 days of your furniture delivery or pickup.

Yes, we offer the option to put your furniture or mattress on an In store payment plan. With our instore payment plan , you can choose your furniture and put as little as 20% down. Then make regular monthly payments, and we will deliver your furniture once the balance is paid. Please see our In-Store Payment Plan page to learn more.

Please note that this option does not hold furniture for you. If the furniture is discontinued, you may reselect or receive a refund.

Bernie & Phyl’s offers Premium Delivery. You may also pick up your furniture at most of our store locations. Please see our Delivery Options page for more information. Some items available on our website are shipped for free directly to your home via UPS, FedEx, or another third-party shipper. Once it becomes available, tracking information will be emailed to you. Please visit our Ship Direct Policy page for more information regarding shipments via UPS.

We will work with you to find a delivery date and time that fits your schedule. Two days prior to your scheduled delivery, a Customer Care Representative will call you to provide a 4-hour window in which we expect your delivery to arrive. Due to our large volume of deliveries within a given day, we are unable to guarantee that you will be assigned a specific timeframe. You may also request that your delivery drivers call ahead 30 minutes to one hour prior to their estimated time of arrival.

If you have not yet scheduled your delivery, a Customer Relations Specialist will be in touch with you regarding your order. If you have already scheduled delivery, two days prior to your scheduled delivery, a Customer Care Representative will call you to provide a 4-hour window in which we expect your delivery to arrive. You may also request that your delivery drivers call ahead 30 minutes to one hour prior to their estimated time of arrival.

Yes, you may track your delivery online on the day of your scheduled delivery. You will receive a text message and an email with a link to track your delivery or track your delivery now.

If you purchased a mattress that was $999.99 or up, we will remove your old bedding for free. We reserve the right to refuse items that are unsafe or unsanitary at the delivery drivers' discretion For furniture deliveries, we are the only furniture retailer in the area to offer a recycling program.

Yes, please see our Delivery & Pickup page for more information.

Yes, we offer delivery for clearance merchandise. Delivery for clearance merchandise is $149.99, or the piece may be picked up at a store location. Please visit our Outlet & Clearance Policy page for all details related to these products.

You may reschedule a delivery up to 72 hours prior to you scheduled delivery by logging into your Bernie & Phyl’s account or by contacting us. We request that any change to a scheduled delivery be made 72 hours prior. If there are extenuating circumstances, please contact us as soon as possible by calling our Customer Service Department at 1-800-244-9350.

Most furniture requires some assembly. When you choose Premium Delivery, assembly is included! We will assemble and place the furniture in your home where you want it. For Threshold Delivery and In-Store Pickups, assembly is not included. Assembly instructions will be included with your furniture.

Yes, we offer assembly service for In-Store Pickups for a $50 fee. Please contact the store location from which you plan to pick up your furniture at least 48 hours prior to your scheduled pickup to arrange assembly.

Please measure your space and the thresholds through which the furniture will be moved before you pick out your furniture. Your Sales Associate will be able to assist you to find pieces that fit. Dimensions are listed for products on our website on the product details page. We also offer Design Services for your convenience. If your furniture does not fit upon delivery, we will work with you to pick out another piece. We also offer a 7-day return policy which you can read about in more detail. Please note that furniture must be returned within 7 days of delivery or pickup, and it must be in like-new condition.

We have a 7-day return policy for furniture. Furniture must be returned within 7 days of delivery or pickup, and it must be in like-new condition. Please see our Comfort Exchange Policy regarding sleep sets (mattresses and foundations). Read more about our Return Policy .

Read more about how to care for your new furniture here. We also offer a 5-year Furniture Protection Plan.

See mattress dimensions for all sizes of mattresses.

Please find descriptions for the different types of mattresses that we offer.

For information about how to care for your new mattress, please click here.

Furniture and bedding warranties vary by manufacturer. Warranty paperwork is usually included with your furniture, mattress or adjustable base at the time of delivery. Please read our Warranty Information page for more details. We also offer Bernie & Phyl's 5-year limited warranties on furniture with the purchase of the Bernie & Phyl's Furniture Protection Plan when you purchase your furniture. Certain clearance items only come with a 30-day warranty, but you may extend that warranty with the purchase of the Bernie & Phyl's Furniture Protection Plan when you purchase your furniture.

Yes, we offer the Bernie & Phyl’s Furniture Protection Plan, a five-year extended warranty plan to protect your furniture from accidental damage such as stains, rips, or marking. If you suffer any qualifying damage covered by this Plan, please call our Customer Service Department. Our expert Customer Care Representatives will be able to assist you to resolve your problem quickly and efficiently by providing cleaning tips or products or, if necessary, scheduling a home visit by one of our Service Technicians. Best of all, if you never need to make use of your Furniture Protection Plan during the five years you are covered, we will issue you a store credit equal to the total cost of your Protection Plan. If you need to use it, you’re covered….. if you don’t need to use it, you don’t lose it!

Please note: You must live within 85 miles of the nearest Bernie and Phyl’s location to receive in home service. Damaged furniture may be dropped off at any Bernie and Phyl’s location for servicing under this agreement.

We are always looking to hire great people to work in our stores and Corporate Office. Visit our Careers page to learn more about open positions and apply online.

Please click here to view our regular hours.

There are two ways to apply for financing on our website. You can apply for Affirm financing and complete your transaction online. You may also begin your application for the Bernie & Phyl’s ine of financing and contact a store location to complete your application and transaction. Please note that you will have to show identification to complete your Bernie & Phyl’s financing application. Once you have completed your first transaction using your Bernie & Phyl’s financing, you may use your card on our website for your next transaction for 6- or 12-months financing. Learn more by reading our Financing Overview.

Subject to credit approval. Restrictions apply. Please refer to your financing company’s Terms & Conditions for complete details.