Orders
Yes, you can place an order by phone by calling your nearest showroom or 1-800-244-9350. You can also place your order online or visiting one of our showrooms.
Yes, your credit card will be charged at the time of purchase. You have the option of paying in full or reserving your furniture with a 20% deposit at the time of purchase. For special-order merchandise (customized), a non-refundable 20% deposit is required...
You may check the status of a purchase prior to delivery day by contacting the store location where you made the purchase. If you purchased online, please call 1-508-824-9655 and select Option 2 for e-commerce between the hours of 11:00 AM and 7:00 PM...
We recommend that you take measurements of the space in which your furniture will be placed and that you measure any threshold through which the furniture will be moved. Your Sales Associate will be able to work with you to find furniture that will fit...
If you wish to cancel an order for merchandise prior to delivery, you must do so at least 72 hours prior to your scheduled delivery or pickup date. If you wish to cancel a special order (customized merchandise), a 20% cancellation fee is incurred. Any...
Please contact the store location where you made the purchase to make changes to your order. If you purchased online, please call 1-508-824-9655 and select Option 2 for e-commerce between the hours of 11:00 AM and 7:00 PM Monday – Friday, 10:00 ...
Yes, we sell Bernie & Phyl’s gift cards which you can purchase over the phone by calling your nearest showroom or 1-800-244-9350 or visiting your nearest showroom. You may also purchase a gift card online by clicking here.
Currently, we are unable to accept gift cards as payment online, however, we are developing this capability. Check back soon! In the meantime, if you wish to pay via gift card for an order, please call your nearest showroom or 1-800-244-9350 or visit...
Not all products shown online are on display in our showrooms. Space may be limited in some store locations so we may show a product in one finish or color in a store whereas online we show the same pieces in multiple finishes, fabrics, or colors. Look...
Yes, many accessories and wall art are available in our showrooms that are not shown online. We have a huge variety of accessories, and this inventory changes often so it's not always possible to post online, but you will find some great pieces in our...
Yes, we offer exclusive benefits for accredited interior designers, decorators, and architects. Please email [email protected], call 1-800-244-9350, or visit one of our store locations for more information.
We have five clearance centers located in our Raynham, Saugus, Westboro, MA and Nashua, NH store locations. You may also browse our online outlet. You will find fabulous pieces at great prices in our clearance centers. They include discontinued items...
Available in select locations, you may book a free* in-home design service appointment online or by contacting us for more information.
If you would like to order a sample of fabric, please contact your Sales Associate, and they will be happy to assist you. We also offer the option of borrowing a fabric swatch from any of our stores.
Please read more about our clearance and outlet merchandise here.
For more information regarding our ship direct policies, please click here.