Orders
Can I place an order over the phone?
Yes, you can place an order by phone by calling your nearest showroom or 1-800-244-9350. You can also place your order online or visiting one of our showrooms.
Will my credit card be charged at the time of purchase?
Yes, your credit card will be charged at the time of purchase. You have the option of paying in full or reserving your furniture with a 20% deposit at the time of purchase. For special-order merchandise (customized), a non-refundable 20% deposit is required.
How can I check the status of a purchase?
You may check the status of a purchase prior to delivery day by contacting the store location where you made the purchase. If you purchased online, please call 1-508-824-9655 and select Option 2 for e-commerce between the hours of 11:00 AM and 7:00 PM Monday – Friday, 10:00 AM and 8:00 PM Saturday and 11:00 AM – 6:00 PM Sunday. If you would like to track your delivery on the scheduled delivery day, please track here.
Do I need to take measurements prior to placing an order?
We recommend that you take measurements of the space in which your furniture will be placed and that you measure any threshold through which the furniture will be moved. Your Sales Associate will be able to work with you to find furniture that will fit in your home or chat live with a member of our e-commerce team Monday – Friday 10:00 AM – 7:00 PM, Saturday 10:00 AM – 8:00 PM and Sunday 10:00 AM – 6:00 PM.
How do I cancel my order?
If you wish to cancel an order for merchandise prior to delivery, you must do so at least 72 hours prior to your scheduled delivery or pickup date. If you wish to cancel a special order (customized merchandise), a 20% cancellation fee is incurred. Any deposit on a special order more than 20% will be issued as a store credit or refunded. We are unable to cancel orders for ship direct merchandise (found in the Appliances & Accessories category on our website) more than 24 hours after the order is placed. Please visit our Return Policy page for complete details regarding returns, cancellations, refunds, and more.
How do I make changes to my order?
Please contact the store location where you made the purchase to make changes to your order. If you purchased online, please call 1-508-824-9655 and select Option 2 for e-commerce between the hours of 11:00 AM and 7:00 PM Monday – Friday, 10:00 AM and 8:00 PM Saturday and 11:00 AM to 6:00 PM Sunday. We require that any changes be made at least 72 hours prior to your scheduled delivery. We are unable to accommodate changes to special (customized) orders.
Do you sell Bernie & Phyl’s gift cards?
Yes, we sell Bernie & Phyl’s gift cards which you can purchase over the phone by calling your nearest showroom or 1-800-244-9350 or visiting your nearest showroom. You may also purchase a gift card online.
Can I use a gift card online?
Currently, we are unable to accept gift cards as payment online, however, we are developing this capability. Check back soon! In the meantime, if you wish to pay via gift card for an order, please call your nearest showroom or 1-800-244-9350 or visit your nearest showroom.
Are all products shown online on display in your showrooms?
Not all products shown online are on display in our showrooms. Space may be limited in some store locations so we may show a product in one finish or color in a store whereas online we show the same pieces in multiple finishes, fabrics, or colors. Look for the section on the product page called “On Display In:” to find which location you can see that piece. You will also see a section called, “Alternate fabrics, finishes, or other pieces in this collection on display in:” because often we will show similar pieces in showrooms that will give you an idea of what other fabrics, finishes or colors may be available.
Are there more products available in-store than are shown online?
Yes, many accessories and wall art are available in our showrooms that are not shown online. We have a huge variety of accessories, and this inventory changes often so it's not always possible to post online, but you will find some great pieces in our stores that will help complete the design of any space in your home!
Do you have a trade program?
Yes, we offer exclusive benefits for accredited interior designers, decorators, and architects. Please email [email protected], call 1-800-244-9350, or visit one of our store locations for more information.
Do you have clearance centers and if so, where are they located?
We have five clearance centers located in our Raynham, Saugus, Westboro, MA and Nashua, NH store locations. You may also browse our online outlet. You will find fabulous pieces at great prices in our clearance centers. They include discontinued items, special order cancellations, and more. And you can take your clearance furniture home with you the same day, so bring a truck or van! Selections vary and change often. Please note our outlet and clearance return policy.
How do I make an appointment with a designer?
Available in select locations, you may book a free* in-home design service appointment online or by contacting us for more information.
Fabric Swatches: Are you considering a few options, or have you made your purchase and would like to have a fabric swatch for decorating ideas?
If you would like to order a sample of fabric, please contact your Sales Associate, and they will be happy to assist you. We also offer the option of borrowing a fabric swatch from any of our stores.