Store Policies & Services
What happens if the furniture does not fit in my space?
Please measure your space and the thresholds through which the furniture will be moved before you pick out your furniture. Your Sales Associate will be able to assist you to find pieces that fit. Dimensions are listed for products on our website on the product details page. We also offer Design Services for your convenience. If your furniture does not fit upon delivery, we will work with you to pick out another piece. We also offer a 7-day return policy which you can read about in more detail. Please note that furniture must be returned within 7 days of delivery or pickup, and it must be in like-new condition.
What is your return policy?
We have a 7-day return policy for furniture. Furniture must be returned within 7 days of delivery or pickup, and it must be in like-new condition. Please see our Comfort Exchange Policy regarding sleep sets (mattresses and foundations). Read more about our Return Policy .
How do I care for my new furniture?
Read more about how to care for your new furniture here. We also offer a 5-year Furniture Protection Plan.
Mattress Dimensions
Where can I learn more about mattresses?
How do I care for my new mattress?
Does my furniture or mattress come with a warranty?
Furniture and bedding warranties vary by manufacturer. Warranty paperwork is usually included with your furniture, mattress or adjustable base at the time of delivery. Please read our Warranty Information page for more details. We also offer Bernie & Phyl's 5-year limited warranties on furniture with the purchase of the Bernie & Phyl's Furniture Protection Plan when you purchase your furniture. Certain clearance items only come with a 30-day warranty, but you may extend that warranty with the purchase of the Bernie & Phyl's Furniture Protection Plan when you purchase your furniture.
Do you offer an extended warranty plan?
Yes, we offer the Bernie & Phyl’s Furniture Protection Plan, a five-year extended warranty plan to protect your furniture from accidental damage such as stains, rips, or marking. If you suffer any qualifying damage covered by this Plan, please call our Customer Service Department. Our expert Customer Care Representatives will be able to assist you to resolve your problem quickly and efficiently by providing cleaning tips or products or, if necessary, scheduling a home visit by one of our Service Technicians. Best of all, if you never need to make use of your Furniture Protection Plan during the five years you are covered, we will issue you a store credit equal to the total cost of your Protection Plan. If you need to use it, you’re covered….. if you don’t need to use it, you don’t lose it!
Please note: You must live within 85 miles of the nearest Bernie and Phyl’s location to receive in home service. Damaged furniture may be dropped off at any Bernie and Phyl’s location for servicing under this agreement.