FAQ

Store Policies & Services

What happens if the furniture does not fit in my space?

Please measure your space and the thresholds through which the furniture will be moved before you pick out your furniture. Your Sales Associate will be able to assist you to find pieces that fit. Dimensions are listed for products on our website on the...

What is your return policy?

We have a 7-day return policy for furniture. Furniture must be returned within 7 days of delivery or pickup, and it must be in like-new condition. Please see our Comfort Exchange Policy regarding sleep sets (mattresses and foundations). Read more about...

How do I care for my new furniture?

Please click here to read more about how to care for your new furniture. We also offer a 5-year Furniture Protection Plan.

Mattress Dimensions

See mattress dimensions for all sizes of mattresses here.

Where can I learn more about mattresses?

Please find descriptions for the different types of mattresses that we offer here.

How do I care for my new mattress?

For information about how to care for your new mattress, please click here.

Does my furniture or mattress come with a warranty?

Furniture and bedding warranties vary by manufacturer. Warranty paperwork is usually included with your furniture, mattress or adjustable base at the time of delivery. Please read our Warranty Information page for more details. We also offer Bernie &...

Do you offer an extended warranty plan?

Yes, we offer the Bernie & Phyl’s Furniture Protection Plan, a five-year extended warranty plan to protect your furniture from accidental damage such as stains, rips, or marking. If you suffer any qualifying damage covered by this Plan, please call...

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