Delivery & Pickup
Bernie & Phyl’s offers Premium Delivery. You may also pick up your furniture at most of our store locations. Please see our Delivery Options page for more information. Some items available on our website are shipped for free directly to your home...
We will work with you to find a delivery date and time that fits your schedule. Two days prior to your scheduled delivery, a Customer Care Representative will call you to provide a 4-hour window in which we expect your delivery to arrive. If you would...
If you have not yet scheduled your delivery, a Customer Relations Specialist will be in touch with you regarding your order. If you have already scheduled delivery, two days prior to your scheduled delivery, a Customer Care Representative will call you...
Yes, you may track your delivery online on the day of your scheduled delivery. You will receive a text message and an email with a link to track your delivery or track your delivery now.
If you purchased a mattress that was $999.99 or up, we will remove your old bedding for free. For furniture deliveries, we are the only furniture retailer in the area to offer a recycling program.
Yes, please see our Delivery & Pickup page for more information.
Yes, we offer delivery for clearance merchandise. Delivery for clearance merchandise is $149.99, or the piece may be picked up at a store location. Please visit our Outlet & Clearance Policy page for all details related to these products.
You may reschedule a delivery up to 72 hours prior to you scheduled delivery by logging into your Bernie & Phyl’s account or by contacting us. We request that any change to a scheduled delivery be made 72 hours prior. If there are extenuating circumstances...
Most furniture requires some assembly. When you choose Premium Delivery, assembly is included! We will assemble and place the furniture in your home where you want it. For Threshold Delivery and In-Store Pickups, assembly is not included. Assembly instructions...
Yes, we offer assembly service for In-Store Pickups for a $25 fee. Please contact the store location from which you plan to pick up your furniture at least 48 hours prior to your scheduled pickup to arrange assembly.
Our local delivery area includes the 6 New England states (MA, NH, VT, ME, CT, RI). See our Delivery & Pickup page for more details on options and pricing.
If you notice an issue with your furniture after it is delivered, please contact our Customer Care Department within 48 hours of you delivery at 1-800-244-9350 and a Customer Service Representative will be happy to assist you.