Delivery FAQ's

What is the difference between Threshold (Delivery to Your Door) and Premium Delivery?

  Threshold Delivery Premium Delivery
Professional delivery team checkmark checkmark
Delivery truck tracking checkmark checkmark
Follows all CDC health guidelines checkmark checkmark
Someone 18+ must be at home to sign checkmark checkmark
Contactless checkmark  
Furniture is factory packed checkmark  
In-home delivery   checkmark
Assembly included   checkmark
Recycling of old furniture available*   checkmark
Hoist available*   checkmark
Delivery outside our local area available* checkmark checkmark
Base cost (plus any applicable fees) FREE 6% ($99 min. to $349 max.)
 

THRESHOLD DELIVERY: Because your safety is our top priority, Bernie and Phyl’s offers contactless Threshold delivery. Most furniture is factory-packed and unassembled to be delivered to a safe, designated area outside of your residence. Someone 18 years or older must be present at time of delivery. Recycle/haul away service is not available with Threshold delivery.

PREMIUM IN-HOME DELIVERY: Upon arrival to your residence, our delivery team will carefully deliver inside your home to an area of your choice and assemble the furniture as prescribed by the manufacturer. They will also take away any factory cartons and packing material. Recycle/haul away service is also available for an additional fee. Ask a sales associate or visit our website for details.

At Bernie & Phyl’s, your safety and wellbeing are our top priority, and you can be assured that our delivery teams practice all recommended CDC health guidelines no matter which service you select.

*Our Furniture Recycling Program is available with Premium Delivery for an additional fee.  Please note that for safety reasons, no glass will be accepted for recycling.  Hoists are available with advanced notice only and for an additional fee.  Delivery outside of our local area is available for an additional fee.  For more information, please speak with a Sales Associate.  

 

How long will it take for my delivery to arrive?

For in-stock merchandise, the typical delivery times are:

  • Premium and Threshold Delivery (local area only): Next day - 1 week
  • In-store Pickup: 24 - 72 hours
  • UPS or FedEx: 3 - 5 weeks

If your merchandise is not in stock, these delivery times may vary, but will be confirmed with you when you are contacted by a Customer Relations Specialist to confirm your order and schedule delivery.  Please note that due to COVID-19, shipping times may be longer than normal.  

 

Do I have to wait home all day for delivery?

For Premium and Threshold Delivery (available in local area only), a Bernie & Phyl’s Customer Service Representative will call you 1 or 2 days before delivery to give you a 4-hour window of time in which we expect our drivers to make the delivery. If the driver is unable to make it during the scheduled time frame, a representative will notify you.  If you cannot take the entire day off from work, please give us a telephone number where you or someone else can be reached. Our drivers will be glad to contact you 30 minutes or 1 hour prior to delivery so that you can meet them at your home and return to work once the delivery has been completed.

 

How do I postpone my delivery?

For Premium and Threshold Delivery, our trucks are loaded the day before delivery. If possible, we would appreciate that you call a Customer Service Representative at 1-800- 244-9350 at least two days prior to your scheduled delivery date. They will be happy to assist you with rescheduling your delivery.

For UPS shipping options, we cannot postpone a scheduled delivery.

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