Privacy & Security

This notice describes the privacy policy (the “Privacy Notice”) of The Convertible Castle, Inc. d/b/a Bernie & Phyl’s Furniture (“we,” “us,” “our,” and “Bernie & Phyl’s”).
The Privacy Notice is designed to maximize your ability to protect private information while at the same time giving you the opportunity to obtain interesting and useful information, products and services. This Privacy Notice describes how we treat information received about you when you use and/or visit (the “Website”).

Please read our Privacy Notice carefully. We may, from time to time, update this Privacy Notice. We will post any changes to our Privacy Notice on this page in order that our you are kept up-to-date about our security and privacy policies including, without limitation, what information we collect and how we use it. By visiting or using the Website, you are accepting the practices described in this Privacy Notice and the Website’s terms and conditions (the “Terms and Conditions,” also available on this page).


What we learn from customers helps us improve and customize your shopping experience at on the Website.

A. Information You Provide

We receive and store any information you enter on the Website or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.

B. Information Collected Automatically

Whenever you interact with us, we receive and store certain types of information. Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform; purchase history, the full Uniform Resource Locator (URL) clickstream to, through, and from the Website, including date and time; cookie number; products you viewed or searched for; and the phone number you used to call our customer service department. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our Website for fraud prevention and other purposes. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes.

C. Mobile Access

When you access the Website from a mobile device, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content. Most mobile devices allow you to turn off location services.


Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below and with subsidiaries of Bernie & Phyl’s or entities that Bernie & Phyl’s controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

A. Affiliated Businesses We Do Not Control

We work closely with affiliated businesses. You can tell when a third party is involved in your transactions, and we share customer information related to those transactions with that third party.

B. Third-Party Service Providers

We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.

C. Promotional Offers

Sometimes we send offers to selected groups of Bernie & Phyl’s customers on behalf of other businesses. When we do this, we do not give that business your name and address.

D. Business Transfers

As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Bernie & Phyl’s or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

E. Protection of Bernie & Phyl’s and Others

We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms and Conditions and other agreements; or protect the rights, property, or safety of Bernie & Phyl’s, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.

F. With Your Consent

Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.


Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and to provide features. The Website uses cookies during your visit to our site. Disabling cookies will prevent you from being able to use the Website.


We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

Some versions of browsers and some firewalls do not permit communication through secure servers. If that is the case, you will not be able to connect to our server and access our Website. If you cannot access our secure server for whatever reason, please place your order by phone or by visiting any of our Bernie & Phyl's Furniture stores.

If you choose to visit the Website, your visit and any dispute over privacy is subject to this Privacy Notice and our Terms and Conditions, including limitations on damages, resolution of disputes, and application of the law of the Commonwealth of Massachusetts. If you have any concern about privacy on the Website, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice and Terms and Conditions will change also. We may e-mail periodic reminders of our notices and conditions, but you should check the Website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account.

It is also important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.


A. Use By Minors

Bernie & Phyl’s does not sell products for purchase by children. We may sell children's products for purchase by adults. If you are under eighteen (18) years of age, you may use the Website only with the involvement of a parent or guardian.

B. Google Analytics

We currently use analytics provided by Google, Inc. (“Google Analytics”) to help manage and optimize our Internet business and communications. We use the services of Google Analytics to help us measure the effectiveness of our advertising and how visitors use our site. To do this, we use tags and cookies provided by Google Analytics on this site. We do not send any personal identifiable information to Google Analytics, and all data use is anonymous and collected for the purpose of aggregation and analysis.

The information we collect helps us learn things like what kinds of customers our site attracts, which of our products most interest our customers, and what kinds of offers our customers like to see. Although Google Analytics logs the information coming from our site on our behalf, we control how that data may and may not be used.

C. Internet Advertising

We use a third-party service provider to serve ads on our behalf across the Internet. They may collect anonymous information about your visits to our Website, and your interaction with our products and services. They may also use information about your visits to this and other Websites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. The service providers do not know the name, phone number, address, email address, or any personally identifying information about the user. If you would like more information about online marketing practices and to know your choices about not having this anonymous information used by our third party service provider, please click here.

D. Verisign

We currently contract with Verisign, Inc. (“Verisign”) to process online credit card payments. To process payments through Verisign, we share information about you and your order for the purpose of authorizing your payment. By processing payments online you agree to allow personal information to be passed to Verisign solely for the purpose of processing your payment.

E. Credit Services

We currently contract with Wells Fargo to offer credit services to our customers in the form of The Bernie & Phyl's Furniture credit card (the “Credit Card”).The Bernie & Phyl's credit card is issued with approved credit by Wells Fargo Financial National Bank.. When applying for credit, making a payment on your Credit Card account, or managing your Credit Card account, you will be on Wells Fargo's website throughout the application process and HSBC's Privacy Statement, and Web Site Terms and Conditions apply. More information can be found at


A. E-Mail and Promotional Offers

As a service to users, Bernie & Phyl's uses your e-mail address to update you on new products and services and special offers from the Website. To deliver this information to you, we use BlueHornet, Inc. (“Blue Hornet”), an e-mail marketing service that helps us to conduct targeted permission-based e-mail campaigns. Blue Hornet adheres to all Federal and State privacy laws, including the FTC's privacy guidelines ( and other industry standards.

Sometimes we send offers to selected groups of Website customers on behalf of trusted third-party marketing partners. When we do this, we do not give that business your name and address.

B. Opt-Out

You may opt out of the e-mail service and/or promotional offers at any time. Any promotional e-mail sent to you will contain the opportunity to opt out and unsubscribe to the service. Or, you can contact us by going to the Customer Service area of the Website, or by clicking on Contact Us in the upper navigation bar. You may also contact us by calling 1 (800) 244-9350, or writing to us at:

Bernie & Phyl's Furniture
308 East Main St.
Norton, MA 02766

Simply let us know that you would prefer not receive e-mail promotions and we will make every effort to remove your name from future mailings.

C. Registration/Log-In

You do not have to register or log-in to order online from the Website. You will be asked for the following information if you do choose to register or log in:

(1) Your first and last name;
(2) Your billing address;
(3) Your shipping address (if different);
(4) Your e-mail address; and
(5) Your phone number.

Please note that we use your telephone numbers only to contact you about your order. Telephone numbers, like e-mail addresses, are never shared with third parties.
We store the information you enter when you register and use that information to process your order, respond to your requests, customize your future shopping, and communicate with you for any reason. The Website gives you access to this information for the limited purpose of viewing and, in some cases, updating the information.

You can always choose not to provide certain information, although it might be required to make a purchase or to take advantage of certain features of the site. If you do not wish to provide information that we deem necessary to process your order, you may place your order by calling us toll free at (800) 244-9350, Monday through Friday, 9 AM to 5 PM.


The Website is maintained by The Convertible Castle, Inc. d/b/a Bernie & Phyl's Furniture, 308 East Main St., Norton, MA 02766. If you have any questions about this Privacy Notice or the practices and policies of our Website please contact us: 

Bernie & Phyl's Furniture
Customer Service
308 East Main St.
Norton, MA 02766
Telephone: (800) 244-9350
E-mail: [email protected]

© 2022 Bernie & Phyl's Furniture. All Rights Reserved.