How do I cancel my order?

If you wish to cancel an order for merchandise prior to delivery, you must do so at least 72 hours prior to your scheduled delivery or pickup date. If you wish to cancel a special order (customized merchandise), a 20% cancellation fee is incurred. Any deposit on a special order more than 20% will be issued as a store credit or refunded. We are unable to cancel orders for ship direct merchandise (found in the Appliances & Accessories category on our website) more than 24 hours after the order is placed. Please visit our Return Policy page for complete details regarding returns, cancellations, refunds, and more.